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The best Spiceworks Cloud Help Desk alternatives
The rest of Best IT Ticketing Systems, in this site's order.
GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
It suits organizations looking for an IT help desk with options to add asset management, change management or projects.
Jira suits software, product, marketing, operations, and other teams that need to assign and track coordinated work.
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
Desk365 may suit customer support or IT teams that handle tickets across several channels.
It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.
Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments.
InvGate suits organizations coordinating service work across IT and other departments.
iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
Web Help Desk suits IT teams that need ticket routing, asset management, a knowledge base, and configurable SLAs in a self-hosted system.
Freshservice is aimed at IT teams managing employee support, assets, and operations.
It suits IT teams managing service incidents, requests, changes, problems, and assets.
TOPdesk is suited to service teams in IT, Facility Management, and HR.
It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.
OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based…
ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.