Best SimpleOne ITSM Alternatives in 2026
Updated
20 apps from IT SLA management software ranked against SimpleOne ITSM on the same published basis.
- 1SimpleOne ITSM vs Desk365
- 2SimpleOne ITSM vs KIX
- 3SimpleOne ITSM vs Alemba Service Manager
- 4SimpleOne ITSM vs GLPI
- 5SimpleOne ITSM vs Xurrent Service Level Management
- 6SimpleOne ITSM vs Proactivanet ITSM
- 7SimpleOne ITSM vs Web Help Desk
- 8SimpleOne ITSM vs Freshservice
- 9SimpleOne ITSM vs Jitbit Helpdesk
- 10SimpleOne ITSM vs Matrix42 FastViewer
- 11SimpleOne ITSM vs Chronodesk
- 12SimpleOne ITSM vs SmartSuite Enterprise Service Desk
- 13SimpleOne ITSM vs SolarWinds Service Desk
- 14SimpleOne ITSM vs TOPdesk
- 15SimpleOne ITSM vs Alloy Navigator
- 16SimpleOne ITSM vs HaloITSM
- 17SimpleOne ITSM vs ITSM 365
- 18SimpleOne ITSM vs ManageEngine ServiceDesk Plus
- 19SimpleOne ITSM vs OpenText Service Management
- 20SimpleOne ITSM vs OTRS
SimpleOne ITSM alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.8 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | KIX | 7.7 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | Alemba Service Manager | 7.2 | No | — | Android, API, iOS, self-hosted, Web, Windows |
| 4 | GLPI | 7.2 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 5 | Xurrent Service Level Management | 7.2 | No | — | Android, API, iOS, Web |
| 6 | Proactivanet ITSM | 7.1 | No | — | Android, API, iOS, Web |
| 7 | Web Help Desk | 7.1 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 8 | Freshservice | 7.0 | No | $19/mo | Android, API, iOS, Web |
| 9 | Jitbit Helpdesk | 7.0 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 10 | Matrix42 FastViewer | 7.0 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 11 | Chronodesk | 6.9 | No | $15/mo | Android, iOS, Web |
| 12 | SmartSuite Enterprise Service Desk | 6.9 | No | $15/mo | Android, API, iOS, Web |
| 13 | SolarWinds Service Desk | 6.9 | No | $39/mo | Android, API, iOS, Web |
| 14 | TOPdesk | 6.9 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 15 | Alloy Navigator | 6.8 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 16 | HaloITSM | 6.8 | No | £66/mo | Android, API, iOS, self-hosted, Web |
| 17 | ITSM 365 | 6.8 | No | — | Android, iOS, Web |
| 18 | ManageEngine ServiceDesk Plus | 6.8 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 19 | OpenText Service Management | 6.8 | No | — | Android, iOS, Web |
| 20 | OTRS | 6.8 | No | — | Android, API, iOS, Linux, self-hosted, Web |
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Questions about SimpleOne ITSM alternatives
What is the best alternative to SimpleOne ITSM?
Desk365, number 1 in IT SLA management software with a score of 7.8 out of 10. The others here: KIX, Alemba Service Manager, GLPI and 16 more.
What is the best free alternative to SimpleOne ITSM?
Desk365 is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.