Best OTRS Alternatives in 2026
Updated
20 apps from IT knowledge base software ranked against OTRS on the same published basis.
- 1OTRS vs Hudu
- 2OTRS vs IT Glue
- 3OTRS vs IT Portal
- 4OTRS vs ManageEngine ServiceDesk Plus
- 5OTRS vs Freshservice
- 6OTRS vs GLPI
- 7OTRS vs CompassDocs
- 8OTRS vs Alloy Navigator
- 9OTRS vs HaloITSM
- 10OTRS vs Matrix42 Enterprise Service Management
- 11OTRS vs Jira
- 12OTRS vs USU Knowledge Management
- 13OTRS vs TeamDynamix ITSM
- 14OTRS vs SolarWinds Service Desk
- 15OTRS vs TOPdesk
- 16OTRS vs FreeITSM
- 17OTRS vs SysAid
- 18OTRS vs ConnectWise Documentation
- 19OTRS vs Runbook
- 20OTRS vs Xurrent ITSM
OTRS alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Hudu | 8.9 | No | $27/mo | Android, API, Browser, iOS, self-hosted, Web |
| 2 | IT Glue | 8.7 | No | $29/mo | Android, API, Browser, iOS, Web |
| 3 | IT Portal | 8.7 | No | $14/mo | Android, API, iOS, self-hosted, Web |
| 4 | ManageEngine ServiceDesk Plus | 8.3 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 5 | Freshservice | 8.3 | No | $19/mo | Android, API, iOS, Web |
| 6 | GLPI | 8.2 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 7 | CompassDocs | 8.0 | Free plan | $8/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 8 | Alloy Navigator | 8.0 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 9 | HaloITSM | 7.7 | No | — | Web, iOS, Android |
| 10 | Matrix42 Enterprise Service Management | 7.5 | No | — | Android, iOS, Web |
| 11 | Jira | 7.5 | Free plan | $7.91/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 12 | USU Knowledge Management | 7.3 | No | — | API, Linux, self-hosted, Web, Windows |
| 13 | TeamDynamix ITSM | 7.3 | No | — | Android, API, iOS, Web |
| 14 | SolarWinds Service Desk | 7.3 | No | $39/mo | Android, API, iOS, Web |
| 15 | TOPdesk | 7.3 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 16 | FreeITSM | 7.2 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 17 | SysAid | 7.2 | No | $89/mo | Android, API, iOS, self-hosted, Web |
| 18 | ConnectWise Documentation | 7.1 | No | — | Web |
| 19 | Runbook | 7.0 | No | $40/mo | Web |
| 20 | Xurrent ITSM | 6.9 | No | — | API, Web |
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Questions about OTRS alternatives
What is the best alternative to OTRS?
Hudu, number 1 in IT knowledge base software with a score of 8.9 out of 10. The others here: IT Glue, IT Portal, ManageEngine ServiceDesk Plus and 16 more.
What is the best free alternative to OTRS?
CompassDocs is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.