Best AI Customer Service Software in 2026
Updated
In short: SparrowDesk is ranked #1 of 40 as of 4 October 2026, ahead of Yellow.ai and Kustomer. The best-ranked option with a free plan is Yellow.ai. The lowest first paid tier on this page is SparrowDesk at $16/mo.
AI customer service software covers tools for supporting customer inquiries, from agent assistance to resolution models and ticket workflows. Compare channels supported and helpdesk integrations against your existing support setup, then consider the knowledge base, routing automation, and ticketing workflows. These details can help you assess how each option relates to the way requests move through your team. Free-plan availability and paid-from pricing provide additional comparison points as you consider the capabilities your support process calls for.
40 AI customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 SparrowDesk Android only RecognisedPhone appDocumentedFree plan 7.9$16/mo AI resolution model: hybridTicketing workflows: YesRouting automation: Yes
- 2 Yellow.ai iPhone + Android RecognisedPhone appDocumentedFree plan 7.6Free
- 3 Kustomer iPhone + Android RecognisedPhone appDocumentedFree plan 7.3
- 4 Intercom iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo
- 5 Genesys Cloud CX iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$75/mo
- 6 Ada iPhone + Android RecognisedPhone appDocumentedFree plan 6.9
- 7 Agentforce Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$50/mo
- 8 Re:amaze iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$29/mo
- 9 Kindly iPhone + Android RecognisedPhone appDocumentedFree plan 6.7 AI resolution model: hybridTicketing workflows: YesRouting automation: Yes
- 10 Mavenoid iPhone + Android RecognisedPhone appDocumentedFree plan 6.5
- 11 Freshdesk No phone app RecognisedPhone appDocumentedFree plan 6.4$19/mo
- 12 YundaDesk No phone app RecognisedPhone appDocumentedFree plan 6.2$20/mo AI resolution model: hybridTicketing workflows: YesRouting automation: Yes
- 13 Zoho Desk No phone app RecognisedPhone appDocumentedFree plan 6.2₹420/mo
- 14 Hiver No phone app RecognisedPhone appDocumentedFree plan 5.6$25/mo
- 15 LivePerson Conversational Cloud No phone app RecognisedPhone appDocumentedFree plan 5.5
- 16 Talkdesk CX Cloud No phone app RecognisedPhone appDocumentedFree plan 5.5$85/mo Ticketing workflows: NoRouting automation: No
- 17 Cognigy No phone app RecognisedPhone appDocumentedFree plan 5.4
- 18 Forethought Solve No phone app RecognisedPhone appDocumentedFree plan 5.4
- 19 Salesforce Service Cloud No phone app RecognisedPhone appDocumentedFree plan 5.4$25/mo
- 20 Zendesk Contact Center No phone app RecognisedPhone appDocumentedFree plan 5.4$33/mo
- 21 AgentDesk No phone app RecognisedPhone appDocumentedFree plan 5.3 AI resolution model: hybridTicketing workflows: YesRouting automation: Yes
- 22 DigitalGenius No phone app RecognisedPhone appDocumentedFree plan 5.3 AI resolution model: hybridTicketing workflows: YesRouting automation: Yes
- 23 Dixa No phone app RecognisedPhone appDocumentedFree plan 5.3€89/mo
- 24 Front No phone app RecognisedPhone appDocumentedFree plan 5.3$25/mo
- 25 Gladly No phone app RecognisedPhone appDocumentedFree plan 5.3
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which AI customer service software is ranked first on Samsung Mobile US Press?
SparrowDesk is ranked #1 of 40 with a score of 7.9. Yellow.ai is second and Kustomer third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, SparrowDesk has the lowest first paid tier we found: $16/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.