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DigitalGenius
LinkedIn lists headquarters in London, England.
What it is
DigitalGenius is an AI platform for ecommerce customer conversations, built to handle requests from the first message through resolution. It combines large language models with approved workflows, while an Orchestrator selects specialist agents and workflows for requests. Ready-made Genius Flows address common needs such as order status, returns, FAQs and policies, order updates, subscriptions, and warranty or quality issues. The platform supports social, chat, email, SMS, voice, and in-app channels; a Headless SDK can deploy an agent elsewhere on a site. Genius Chat can be integrated into mobile apps using SDKs for iOS, Android, and React Native (Expo). Its integrations directory includes Shopify, Zendesk, Salesforce, Adyen, Stripe, DHL, and UPS. DigitalGenius says it can build custom integrations free of charge when a listed integration is unavailable. Teams can manage workflows and knowledge sources and review analytics and conversations in the DG dashboard. DigitalGenius is headquartered in London, United Kingdom. It is a paid product, with pricing on request; buyers can book a demo to discuss the platform.
For and against
For
- Covers social, chat, email, SMS, voice, and in-app channels.
- Genius Flows cover common ecommerce queries.
- Dashboard includes analytics and conversation views.
- Lists integrations including Shopify, Salesforce, and Zendesk.
- Custom integrations can be built free of charge when needed.
Against
- Pricing is available on request.
- Support portal access is required to raise tickets.
The verdict
DigitalGenius brings AI workflows, channels, integrations, and conversation management together for ecommerce customer care. Pricing is on request, and the listed product information does not specify security certifications or compliance standards.
Who it suits
DigitalGenius suits ecommerce brands seeking to automate customer care using existing systems. It may fit teams handling support across multiple channels and common order, returns, subscription, or warranty queries.
Plans and prices
Basic
Read 21 Oct 2026 · capterra.com
Custom pricing
Pricing not listed; book a demo to discuss the platform
Read 9 Oct 2026 · digitalgenius.com
On the record
- AI approach
- Its platform combines large language models with approved workflows, and an Orchestrator selects specialist agents and workflows to handle requests.digitalgenius.com · read 9 Oct 2026
- AI architecture
- Its Orchestrator combines specialist agents, large language models and approved workflows to handle multi-intent or ambiguous requests.digitalgenius.com · read 21 Oct 2026
- API authentication
- The API integration documentation says Basic tokens, refresh tokens, OAuth2 and custom authentication schemes are supported.docs.digitalgenius.com · read 21 Oct 2026
- API compatibility
- Documentation says DigitalGenius can consume REST, SOAP and GraphQL endpoints returning JSON, XML or other formats.docs.digitalgenius.com · read 21 Oct 2026
- Automations
- Genius Flows are ready-made workflows for common ecommerce customer queries.digitalgenius.com · read 9 Oct 2026
- AWS data location
- Terms identify AWS as a subprocesser, with Oregon stated for US customers and Frankfurt for customers elsewhere.digitalgenius.com · read 21 Oct 2026
- Buyer fit
- The product is presented for ecommerce brands seeking to automate customer care and resolve support queries using their existing systems.digitalgenius.com · read 9 Oct 2026
- Channels
- DigitalGenius advertises voice, in-app, social, chat, email and SMS channels.digitalgenius.com · read 21 Oct 2026
- Cloud hosting
- The service is described as an online, web-based service rather than self-hosted software.digitalgenius.com · read 21 Oct 2026
- Company founding
- LinkedIn lists the company as founded in 2014.linkedin.com · read 21 Oct 2026
- Company locations
- The terms page lists offices in London, England and San Francisco, USA.digitalgenius.com · read 9 Oct 2026
- Company size
- LinkedIn lists DigitalGenius as a privately held company with 51–200 employees.linkedin.com · read 21 Oct 2026
- Custom integrations
- DigitalGenius says it can build custom integrations free of charge when a listed integration is unavailable.digitalgenius.com · read 9 Oct 2026
- Dashboard
- The dashboard manages flows and knowledge sources and provides analytics and conversation visibility.digitalgenius.com · read 21 Oct 2026
- Data protection
- The data-processing terms require compliance with UK GDPR, EU GDPR and applicable privacy laws.digitalgenius.com · read 21 Oct 2026
- Documentation
- The help center provides setup guidance, regional platform URLs, an Academy of self-paced courses and a support portal.docs.digitalgenius.com · read 21 Oct 2026
- Funding
- Dealroom reports $38.5 million raised across eight funding rounds from investors including Global Founders Capital, Salesforce Ventures and Runa Capital.dealroom.co · read 21 Oct 2026
- Integrations
- The maker says it connects to existing systems and can build custom integrations free of charge.digitalgenius.com · read 21 Oct 2026
