The best Text.com alternatives
The rest of Best Social Media Customer Service Software, in this site's order: each with what it costs, where it runs and its record score.
It suits support, sales, and engagement teams that want to manage customer conversations across channels.
Crisp suits customer support, inbound sales, and marketing teams that manage conversations across channels.
Soclo is aimed at small and medium businesses, including shops, salons, agencies, clinics, and professional services.
Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
Nextiva may suit small companies looking for a hosted business phone system with voice, messaging, and collaboration features.
It suits social media managers who want publishing, inbox, listening, and reporting tools across supported networks.
It suits companies that need customer support across chat, messaging and other channels, with agents working across desktop or mobile apps.
Trengo suits teams handling customer conversations across several messaging and voice channels.
Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
Sprout Social suits teams organizing social accounts and coordinating posts, replies, and approvals.
Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels.
Respond.io fits mid-market B2C teams managing high-volume, multichannel customer conversations.
Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
SleekFlow suits businesses managing customer conversations across several channels, including education, travel, e-commerce, real estate, beauty and…
LiveAgent suits support teams that handle several communication channels and want them in a shared inbox.
It suits individuals and teams managing multiple social channels from a shared web dashboard.
Oktopost suits B2B marketing teams that need social publishing, employee advocacy, and analytics tied to business metrics.
Kayako suits organizations needing shared customer-support workflows, AI-assisted resolution, and integrations.
Medal Social Inbox may suit founders, support teams, and ecommerce teams managing conversations across social channels, email, and forms.
