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The best ManageEngine ServiceDesk Plus alternatives
ManageEngine ServiceDesk Plus combines IT service management, asset management, CMDB and enterprise service management. It offers cloud and on-premises deployment, a free plan, and paid plans from $13 a month.
These alternatives cover different parts of that job, from help desks and assets to monitoring, incident response and remote access. Compare the deployment model, platform coverage and features you need.
Jira suits software, product, marketing, operations, and other teams that need to assign and track coordinated work.
Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
InvGate suits organizations coordinating service work across IT and other departments.
Whatfix suits organizations guiding users through employee-facing or customer-facing software, including mobile, desktop, and virtual desktop…
Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk.
It suits teams handling customer conversations across the listed channels and creating searchable help-center content.
Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
Freshdesk suits service teams managing customer requests across multiple channels.
LiveAgent suits support teams that handle several communication channels and want them in a shared inbox.
It is designed for enterprises seeking agent productivity, automated service, self-service, and omnichannel support.
Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.
Ada suits organizations seeking AI agents for customer service across voice, messaging and email.
Capacity is aimed at mid-market and enterprise contact centers with roughly 50 to 500 or more agents.
Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
