Best eGain SelfService+AI Alternatives in 2026
Updated
20 apps from customer self-service software ranked against eGain SelfService+AI on the same published basis.
- 1eGain SelfService+AI vs Whatfix
- 2eGain SelfService+AI vs Kustomer
- 3eGain SelfService+AI vs Intercom
- 4eGain SelfService+AI vs Ada
- 5eGain SelfService+AI vs Mavenoid
- 6eGain SelfService+AI vs Re:amaze
- 7eGain SelfService+AI vs Agentforce Contact Center
- 8eGain SelfService+AI vs Genesys Cloud CX
- 9eGain SelfService+AI vs ManageEngine ServiceDesk Plus
- 10eGain SelfService+AI vs Freshdesk
- 11eGain SelfService+AI vs Help Scout
- 12eGain SelfService+AI vs Zoho Desk
- 13eGain SelfService+AI vs LiveAgent
- 14eGain SelfService+AI vs Kore.ai
- 15eGain SelfService+AI vs Pega CRM
- 16eGain SelfService+AI vs Gladly
- 17eGain SelfService+AI vs Hiver
- 18eGain SelfService+AI vs LivePerson Conversational Cloud
- 19eGain SelfService+AI vs BoldDesk
- 20eGain SelfService+AI vs Forethought Solve
eGain SelfService+AI alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Whatfix | 7.7 | Free plan | Free | Android, API, Browser, iOS, Mac, self-hosted, Web, Windows |
| 2 | Kustomer | 7.2 | No | — | Android, API, iOS, Web |
| 3 | Intercom | 7.1 | No | $19/mo | Android, iOS, Web |
| 4 | Ada | 7.0 | No | — | Android, API, iOS, Web |
| 5 | Mavenoid | 7.0 | No | — | Android, API, iOS, Web |
| 6 | Re:amaze | 7.0 | No | $29/mo | Android, API, iOS, Web |
| 7 | Agentforce Contact Center | 6.9 | No | $50/mo | Web, iOS, Android |
| 8 | Genesys Cloud CX | 6.9 | No | $75/mo | Web, Windows, Mac, iOS, Android |
| 9 | ManageEngine ServiceDesk Plus | 6.8 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 10 | Freshdesk | 6.4 | Free plan | $19/mo | API |
| 11 | Help Scout | 6.3 | Free plan | $25/mo | API |
| 12 | Zoho Desk | 6.2 | Free plan | ₹420/mo | API |
| 13 | LiveAgent | 5.9 | No | $15/mo | API |
| 14 | Kore.ai | 5.7 | No | — | API, self-hosted, Web |
| 15 | Pega CRM | 5.7 | No | — | Web |
| 16 | Gladly | 5.6 | No | — | API, Web |
| 17 | Hiver | 5.5 | No | $25/mo | API |
| 18 | LivePerson Conversational Cloud | 5.5 | No | — | Web |
| 19 | BoldDesk | 5.4 | No | $99/mo | API |
| 20 | Forethought Solve | 5.4 | No | — | API, Web |
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Questions about eGain SelfService+AI alternatives
What is the best alternative to eGain SelfService+AI?
Whatfix, number 1 in customer self-service software with a score of 7.7 out of 10. The others here: Kustomer, Intercom, Ada and 16 more.
What is the best free alternative to eGain SelfService+AI?
Whatfix is the best-ranked alternative with a free plan. 4 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.