The best eGain Conversation Hub alternatives

Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.

Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.

Trengo suits teams handling customer conversations across several messaging and voice channels.

It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.

Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.

Freshdesk suits service teams managing customer requests across multiple channels.

Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.

Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.

Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.

It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.

Gladly is aimed at brands and retail-oriented customer-experience teams handling sales, service, and support.