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On the recordRead 7 Oct 202615 facts
OMNITRACKER IT Service Management Center
Eckental near Nuremberg, Germany
Plans and prices
OMNITRACKER ITSM Center
Priced on request
Business customers and public institutions · pricing available on request
Read 7 Oct 2026 · omnitracker.com
On the record
- AI automation
- AI can automate routine tasks, and the product page says AI-supported automation can reduce ticket processing time.omnitracker.com · read 7 Oct 2026
- APIs
- The platform provides an Automation Interface for connecting external systems with scripts and automating tasks.omnitracker.com · read 7 Oct 2026
- Certifications
- The product page lists ISO 9001 and ISO 27001 certifications, ITIL certification, EU hosting, and IDW PS 880 and IDW PS 951 audits.omnitracker.com · read 7 Oct 2026
- Company
- OMNINET GmbH was founded in 1995 by Dr. Joachim Lenzer and is headquartered in Eckental near Nuremberg, Germany.omnitracker.com · read 7 Oct 2026
- Customer segment
- The vendor says its solutions are licensed exclusively for business customers and public institutions.omnitracker.com · read 7 Oct 2026
- Customization
- Users can configure workflows, forms, and permissions through the low-code platform.omnitracker.com · read 7 Oct 2026
- Demo
- The vendor offers a live demo lasting about 30 minutes.omnitracker.com · read 7 Oct 2026
- Deployment
- It is available on-premises, in a hybrid environment, or in the cloud.omnitracker.com · read 7 Oct 2026
- Integrations
- Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems.omnitracker.com · read 7 Oct 2026
- ITIL practices
- The product page lists 15 certified ITIL practices, including incident, change, knowledge, problem, service request, and service configuration management.omnitracker.com · read 7 Oct 2026
- Purpose
- The ITSM Center supports IT service processes across the service desk and IT operations.omnitracker.com · read 7 Oct 2026
- Security
- The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs.omnitracker.com · read 7 Oct 2026
- Support
- OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications.omnitracker.com · read 7 Oct 2026
