Proactivanet ITSM

Proactivanet ITSM is software for automating IT service processes, with the stated aims of improving support efficiency and user experience while reducing costs. Its catalog covers incidents, requests, a knowledge base, service levels, suppliers, service catalog and portfolio, problems, changes, releases, continuity management, remote control, and a multichannel chatbot. Automation can create incidents and handle repetitive requests. Native ITAM integration links incidents and requests with assets in both directions. The vendor says the product has out-of-the-box integrations and an open API; listed collaboration connections include MS Teams, Telegram, WhatsApp, and Slack. The browser interface works across platforms without a client download or installation, and a mobile app supports creating and resolving incidents and requests. Proactivanet also supports Active Directory, SAML, and LDAP integration for administration and single sign-on. The vendor lists five security certifications and reports 18 certified ITIL practices. Hybrid deployment is available. Pricing is not published; the vendor asks prospective customers to request a demo or contact it for details. The software was developed in 2001, and the company is based in Gijón, Spain.

Proactivanet ITSM covers a broad set of service-desk processes, with automation, asset links, and browser and mobile access. Organizations can contact the vendor or request a demo for pricing details.

Proactivanet ITSM is intended for service desks, IT managers, system administrators, cybersecurity teams, and organizations across several listed sectors. It may suit teams seeking automated service processes and an ITAM connection.

Overview

Proactivanet ITSM is a service-management platform for organizations that want to automate support work and connect service-desk processes to IT assets. Its broad process coverage suits established IT teams; organizations seeking a clear public price or a lightweight, low-commitment option should look elsewhere.

Key features

The service catalog spans incidents, requests, knowledge, service levels, suppliers, service catalog and portfolio, problems, changes, releases, continuity management, remote control, and a multichannel chatbot. That breadth can bring more of the service desk’s work into one system, but teams should weigh the scope against their needs rather than assume every process is necessary.

Automation covers incident creation and repetitive requests, aiming to reduce technician workload. Native ITAM integration links incidents and requests with assets in both directions, giving teams a direct service-to-asset connection. Root-cause analysis, a known-error database, and tracking for workarounds and permanent fixes support problem management beyond resolving individual tickets.

Out-of-the-box integrations and an open API provide options for connecting other software. The Service Desk page also describes links with MS Teams, Telegram, WhatsApp, and Slack. Browser access works across platforms without a client download or installation; a mobile app supports creating and resolving incidents and requests.

For identity management, Proactivanet supports Active Directory, SAML, and LDAP integration for administration and single sign-on. The company reports ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme certifications, as well as 18 certified ITIL practices, including incident, problem, change, service desk, service catalog, and supplier management. These credentials may matter to organizations with formal process and security requirements.

Pricing

Proactivanet ITSM: custom pricing. Request a demo or contact the vendor for details. With no public price or seat-based terms to compare, buyers will need to establish cost and fit directly with the vendor. The product has a hybrid deployment option; no plan tiers or trial terms are given.

Platforms

Proactivanet ITSM supports Android, iOS, web, and API access. Its browser interface requires no installed client, and its mobile app supports incident and request workflows. Hybrid deployment is available.

Who it's for

The vendor identifies service desks, IT managers, system administrators, and cybersecurity teams as audiences, including organizations in finance, education, health, the public sector, retail, and industry. Its broad catalog, ITAM links, and process credentials make it a stronger fit for organizations coordinating multiple IT service practices than for buyers seeking a narrowly scoped help desk.

The company says its software was developed in 2001, after its founders established their first group company in Gijón, Spain, in 1998. Partner Hub documentation and technical resources, along with a support center for opening and tracking tickets with the technical team, give customers defined support channels.

Pros and cons

• Pro: Native ITAM and ITSM integration connects incidents and requests to assets bidirectionally, useful for teams that need service work tied to asset records.
• Pro: Automation, problem-management tools, and a wide service catalog cover more than basic incident handling.
• Pro: Browser and mobile access, plus several collaboration integrations, offer multiple ways to reach service-desk workflows.
• Con: Custom pricing requires direct vendor contact, making early budget comparisons harder.
• Con: The breadth may be unnecessary for teams that only need a simple ticketing workflow.

Alternatives

Consider Alemba Service Manager if you want flexible pricing, analyst and occasional-user interfaces, or a self-service portal with license-free end users.

GLPI is worth comparing if a freemium option matters: it has a free plan and trial, alongside a Public Cloud plan at €19 a month per IT agent, billed per user, starting at one agent.

For focused comparisons, browse IT Problem Management Software, IT Change Management Software, and IT SLA Management Software.

ZServiceDesk, Matrix42 FastViewer, TechExcel ProjectOne ALM, Agentforce Contact Center, Freshservice, and Gfacility are additional alternatives to compare.

Verdict

Proactivanet ITSM is a strong candidate for organizations that want broad service-desk coverage, asset-linked workflows, and formalized IT processes in a hybrid-capable platform. Its main drawback for prospective buyers is custom pricing: if you need an immediate cost comparison or a simpler tool, look elsewhere.