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On the recordRead 4 Oct 20261 facts
Agentforce IT Service
Plans and prices
AI Agent for Employees
$15a month, billed yearly
50+ pre-built service catalog items
Read 20 Sep 2026 · salesforce.com
IT Service Desk - Enterprise Edition
$75a month, billed yearly
End-to-end incident, problem, and change management · Unified request and knowledge management · CMDB, Discovery, and Service Graph for end-user devices
Read 20 Sep 2026 · salesforce.com
IT Service Desk - Unlimited Edition
$150a month, billed yearly
Generative AI capabilities · Automated incident creation from email and chat · AI-generated problem and knowledge articles · Predictive SLA breach, major incident, and change risk scores
Read 20 Sep 2026 · salesforce.com
Add-On: Agentforce for Service
$125a month, billed yearly
20+ agent actions
Read 20 Sep 2026 · salesforce.com
CMDB Enterprise
$1,000a month, billed yearly
100 configuration items
Read 20 Sep 2026 · salesforce.com
Hardware Asset Management
$200a month, billed yearly
100 assets
Read 20 Sep 2026 · salesforce.com
