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Best Customer Relationship Management - Small Business Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
Bitrix24 CRM
The Free plan may suit an individual or small team needing basic CRM; Bitrix24 describes Basic for solopreneurs and small teams, Standard for mid-sized businesses, and…
AndroidiPhone & iPadWeb+5Agile CRM
Agile CRM suits small and medium-sized businesses looking to manage sales, marketing, and customer service in one platform.
AndroidiPhone & iPadWeb+2Bigin by Zoho CRM
Bigin suits small businesses and MSMEs, including teams with 1 to 20 employees, that need sales pipelines and customer-work tools.
AndroidiPhone & iPadMacCapsule CRM
Capsule CRM suits teams that need contact organization and sales pipeline management across web and mobile platforms.
AndroidiPhone & iPadWeb+2Freshsales suits sales teams that need lead tracking, customer communications, and pipeline management together.
Zoho CRM is suited to sales teams that need lead management, follow-up automation, and performance measurement.
It suits individuals or teams organizing customer data and sales activity, with mobile apps and a browser-based CRM.
Vtiger CRM suits marketing, sales, and support teams that want shared customer records and interactions in one platform.
Pipeline CRM may suit sales teams that organize work by pipeline and need deal allowances that vary by plan.
Streak suits people looking for sales pipelines and email sync across web and mobile.
Close suits sales teams that want a visual pipeline, synced email, marketing automation, and mobile access.
Salesforce Sales Cloud suits sales teams that need CRM access, pipeline views, and shared account information.
EngageBay suits teams looking for browser-based CRM, marketing, and helpdesk tools in one platform.
It suits mid-market teams needing customizable sales, project, automation, and reporting tools across web, mobile, and API environments.
It suits sales teams that want to manage leads through a visual pipeline and use email sync and AI features.
Act! suits teams that need to track sales opportunities and coordinate customer outreach.
Less Annoying CRM suits small businesses managing contacts, leads, follow-ups, calendars, and email records.