EspoCRM
by EspoCRM Free plan Free trial Open source From $15 a month, billed yearly AndroidWebWindowsMacLinuxBrowser extension+2
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Best Customer Relationship Management - Small Business Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
Customer relationship management software helps a small business organize contacts, sales pipelines and customer communication. Compare tools by the capabilities and platform support they publish.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 EspoCRM | 6.7 | $15 a month, billed yearly | Free plan | Android, Web, Windows, Mac | 21 Oct 2026 | |
| 02 Bitrix24 CRM | The Free plan may suit an individual or small team needing basic CRM; Bitrix24 describes Basic for solopreneurs and small teams, Standard for mid-sized businesses, and… | 6.6 | $69 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Agile CRM | Agile CRM suits small and medium-sized businesses looking to manage sales, marketing, and customer service in one platform. | 6.0 | $8.99 a month | Free plan | Android, iPhone & iPad, Web, Browser extension | 14 Oct 2026 |
| 04 Capsule CRM | Capsule CRM suits teams that need contact organization and sales pipeline management across web and mobile platforms. | 6.0 | $18 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Browser extension | 21 Oct 2026 |
| 05 Bigin by Zoho CRM | Bigin suits small businesses and MSMEs, including teams with 1 to 20 employees, that need sales pipelines and customer-work tools. | 5.9 | $84 a year | Free plan | Android, iPhone & iPad, Mac | 28 Sep 2026 |
| 06 Freshsales | Freshsales suits sales teams that need lead tracking, customer communications, and pipeline management together. | 5.9 | $108 a year | Free plan | Android, iPhone & iPad, Web, Browser extension | 28 Sep 2026 |
| 07 SuiteCRM | 5.9 | Free plan | Free plan | Web, Linux, API, Self-hosted | 8 Oct 2026 | |
| 08 Zoho CRM | Zoho CRM is suited to sales teams that need lead management, follow-up automation, and performance measurement. | 5.9 | $14 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 09 Nimble | 5.8 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 | |
| 10 HubSpot CRM | It suits individuals or teams organizing customer data and sales activity, with mobile apps and a browser-based CRM. | 5.7 | $15 a month | Free plan | Android, iPhone & iPad | 27 Sep 2026 |
This finder list puts newer releases first and uses maker-published figures without scoring entries. Check free and paid access, automation, email marketing, forecasting and contact limits before choosing.
02
Bitrix24 CRM
The Free plan may suit an individual or small team needing basic CRM; Bitrix24 describes Basic for solopreneurs and small teams, Standard for mid-sized businesses, and…
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Agile CRM
Agile CRM suits small and medium-sized businesses looking to manage sales, marketing, and customer service in one platform.
AndroidiPhone & iPadWeb+2 Record6.0 Visit
04
Capsule CRM
Capsule CRM suits teams that need contact organization and sales pipeline management across web and mobile platforms.
AndroidiPhone & iPadWeb+2 Record6.0 Visit
05
Bigin by Zoho CRM
Bigin suits small businesses and MSMEs, including teams with 1 to 20 employees, that need sales pipelines and customer-work tools.
AndroidiPhone & iPadMac Record5.9 Visit
6
Freshsales
AndroidiPhone & iPadWeb+2 $108 a year Record5.9 Visit Freshsales suits sales teams that need lead tracking, customer communications, and pipeline management together.
8
Zoho CRM
AndroidiPhone & iPadWeb+1 $14 a month, billed yearly Record5.9 Visit Zoho CRM is suited to sales teams that need lead management, follow-up automation, and performance measurement.
10
HubSpot CRM
AndroidiPhone & iPad $15 a month Record5.7 Visit It suits individuals or teams organizing customer data and sales activity, with mobile apps and a browser-based CRM.
11
Vtiger CRM
AndroidiPhone & iPad $12 a month, billed yearly Record5.7 Visit Vtiger CRM suits marketing, sales, and support teams that want shared customer records and interactions in one platform.
15
Pipeline CRM
AndroidiPhone & iPadWeb+2 $25 a month, billed yearly Record5.5 Visit Pipeline CRM may suit sales teams that organize work by pipeline and need deal allowances that vary by plan.
17
Streak
AndroidiPhone & iPadWeb $59 a month Record5.3 Visit Streak suits people looking for sales pipelines and email sync across web and mobile.
18
Close
AndroidiPhone & iPad $9 a month Record5.2 Visit Close suits sales teams that want a visual pipeline, synced email, marketing automation, and mobile access.
19
Insightly CRM
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.2 Visit It suits mid-market teams needing customizable sales, project, automation, and reporting tools across web, mobile, and API environments.
20
noCRM.io
AndroidiPhone & iPadWeb+1 — Record5.2 Visit It suits sales teams that want to manage leads through a visual pipeline and use email sync and AI features.
21
Salesforce Sales Cloud
Browser extension $25 a month Record5.2 Visit Salesforce Sales Cloud suits sales teams that need CRM access, pipeline views, and shared account information.
22
EngageBay
Web $11.04 a month, billed yearly Record5.1 Visit EngageBay suits teams looking for browser-based CRM, marketing, and helpdesk tools in one platform.
24
Act!
AndroidiPhone & iPadWeb $30 a month, billed yearly Record4.7 Visit Act! suits teams that need to track sales opportunities and coordinate customer outreach.
25
Less Annoying CRM
AndroidiPhone & iPadWeb $15 a month Record4.7 Visit Less Annoying CRM suits small businesses managing contacts, leads, follow-ups, calendars, and email records.
Before you choose
Choose an access model
A free plan can reduce the cost of getting started, while a free trial gives you time to assess a paid service. Bigin by Zoho CRM uses a freemium model, and Copper CRM uses a paid model.
Check what the maker publishes about free plans, trials and paid starting points before you compare tools.
Match the sales workflow
A sales pipeline maps the way a tool arranges opportunities. Workflow automation can handle repeated steps, while lead scoring helps distinguish prospects by the signals the tool supports.
Sales forecasting is another comparison point when you need estimates from pipeline activity.
Check contact capacity
Contact limits affect how much customer information a plan can hold. Compare the published limit with the records your business expects to manage.
Review the limit alongside free-plan and paid-plan details, since access terms can differ by plan.
Confirm platform support
The listed products support various combinations of Android, iOS, web, API, extension and Windows environments.
Choose compatibility that fits the devices and services your business relies on.
Check the maker's listed platform support before you commit to a workflow.
Consider open-source code
Open-source code is available from items in this category. Before adopting one, verify its licence and platform requirements if you plan to inspect or modify the code.
Questions
What functions does small-business CRM software provide?
It brings together contacts, sales pipelines and customer communication; comparison areas include workflow automation, email marketing, lead scoring and forecasting.
Is there a way to use CRM software for free?
A no-cost plan is available from items in this category. Free trials are also available, so review the conditions and limits attached to the plan you are evaluating.
Which platforms can these CRM tools support?
The list covers tools for Android, iOS, web, API, extension and Windows environments. Support differs by tool, so check the maker's listing.
Why compare contact limits?
A plan's contact limit determines the number of customer records it can store. Compare that published capacity with your expected records and the plan's access terms.
Do any listed CRM tools use open-source code?
Open-source code is available from items in this category. Review the licence and platform requirements before choosing one for a code-sensitive workflow.
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