Zendesk Employee Service pricing

Suite Enterprise

Sandbox environment · Custom agent roles · Customizable reporting · Audit logs · Department spaces

Read 20 Sep 2026 · zendesk.com

Suite Team

paid yearly; per agent/month

AI Agents · Knowledge Base · Action Builder · Email support · Prebuilt analytics dashboards

Read 29 Sep 2026 · zendesk.com

Suite Growth

paid yearly; per agent/month

Suite Team features · IT Asset Management · Service catalog · Self-service employee portal · Tasks & approvals · SLA

Read 29 Sep 2026 · zendesk.com

Suite Professional

paid yearly; per agent/month

Suite Growth features · Admin Copilot · App Builder · Writing Tools · Quick Reports · Skills-based routing

Read 29 Sep 2026 · zendesk.com

Suite Enterprise + Copilot

Contact Sales

Suite Professional features · Intelligent Triage · Auto Assist · Generative AI for Voice · Approval workflows · Sandbox environment

Read 29 Sep 2026 · zendesk.com