Best Zendesk Employee Service Alternatives in 2026
Updated
20 apps from AI IT service desk software ranked against Zendesk Employee Service on the same published basis.
- 1Zendesk Employee Service vs ManageEngine ServiceDesk Plus
- 2Zendesk Employee Service vs Freshservice
- 4Zendesk Employee Service vs SolarWinds Service Desk
- 5Zendesk Employee Service vs SysAid
- 6Zendesk Employee Service vs Jira
- 7Zendesk Employee Service vs TOPdesk
- 8Zendesk Employee Service vs HaloITSM
- 9Zendesk Employee Service vs Atomicwork
- 10Zendesk Employee Service vs Console
- 11Zendesk Employee Service vs Nova-Suite
- 12Zendesk Employee Service vs Tessio
- 13Zendesk Employee Service vs FreeITSM
- 14Zendesk Employee Service vs Desk Support Monkey
- 15Zendesk Employee Service vs ServiceNow ITSM
- 16Zendesk Employee Service vs EasyVista Service Manager
- 17Zendesk Employee Service vs Serviceaide Intelligent Service Management
- 18Zendesk Employee Service vs GudDesk
- 19Zendesk Employee Service vs Zammad
- 20Zendesk Employee Service vs Moveworks
- 21Zendesk Employee Service vs Aisera AI Agent Studio
Zendesk Employee Service alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | ManageEngine ServiceDesk Plus | 8.6 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 2 | Freshservice | 8.6 | No | $19/mo | Android, API, iOS, Web |
| 4 | SolarWinds Service Desk | 8.3 | No | $39/mo | Android, API, iOS, Web |
| 5 | SysAid | 8.0 | No | $89/mo | Android, API, iOS, self-hosted, Web |
| 6 | Jira | 7.9 | Free plan | $7.91/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 7 | TOPdesk | 7.7 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 8 | HaloITSM | 7.4 | No | — | Web, iOS, Android |
| 9 | Atomicwork | 7.3 | No | $1/mo | Web |
| 10 | Console | 7.0 | No | — | Web |
| 11 | Nova-Suite | 6.6 | Free plan | Free | API, self-hosted, Web |
| 12 | Tessio | 6.6 | Free plan | Free | self-hosted, Web |
| 13 | FreeITSM | 6.4 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 14 | Desk Support Monkey | 6.4 | Free plan | €49/mo | API, self-hosted, Web |
| 15 | ServiceNow ITSM | 6.4 | No | — | Android, iOS, Web |
| 16 | EasyVista Service Manager | 6.2 | No | — | Web |
| 17 | Serviceaide Intelligent Service Management | 6.2 | No | $1,800/mo | self-hosted, Web |
| 18 | GudDesk | 6.2 | Free plan | $29/mo | API, self-hosted, Web |
| 19 | Zammad | 5.9 | No | — | Web, Linux |
| 20 | Moveworks | 4.9 | No | — | Web |
| 21 | Aisera AI Agent Studio | 4.7 | No | — | Web |
Make your app an alternative to Zendesk Employee Service
See the priceThe sponsored alternative slot on this page is labelled Sponsored.
Questions about Zendesk Employee Service alternatives
What is the best alternative to Zendesk Employee Service?
ManageEngine ServiceDesk Plus, number 1 in AI IT service desk software with a score of 8.6 out of 10. The others here: Freshservice, SolarWinds Service Desk, SysAid and 16 more.
What is the best free alternative to Zendesk Employee Service?
Jira is the best-ranked alternative with a free plan. 6 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.