Custellence

No phone app

6.4No. 2 of 23
in Customer Journey Mapping Software

Recognised40% of the score20
Phone app26% of the score0
Documented20% of the score100
Free plan14% of the score100

Free plan: Yes
Paid plans from: $166.58/mo
Runs on: Web

Summary

Custellence is ranked #2 of 23 in customer journey mapping software on Samsung Mobile US Press. It runs on Web. There is a free plan. Paid plans start at $166.58/mo.

Custellence plans and pricing

All plans

Free Forever Free 1 workspace · 2 users · 2 journey maps · unlimited viewers custellence.com · 2 Oct 2026

Collaborate $199/mo 1 workspace · unlimited users, journey maps, and viewers custellence.com · 2 Oct 2026

Collaborate $1,999/yr 1 workspace · unlimited users, journey maps, and viewers custellence.com · 2 Oct 2026

Enterprise Not published Custom pricing Unlimited workspaces, users, journey maps, and viewers custellence.com · 2 Oct 2026

Compared on customer journey mapping software

Free plan: Yescustellence.com
Service blueprints: Yescustellence.com
Emotion mapping: Yescustellence.com
Map limit: 2 mapscustellence.com
Export formats: imagecustellence.com

Facts

Product: Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management.custellence.com · 2 Oct 2026
Mapping: The product supports customer journey maps and service blueprints, which users can start from a template or create from scratch.custellence.com · 2 Oct 2026
Editing: Maps support customizable card sizes, lengths, overlapping phases, sub-lanes, and visual styling such as colors, images, and icons.custellence.com · 2 Oct 2026
Collaboration: Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions.custellence.com · 2 Oct 2026
Integrations: Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links.custellence.com · 2 Oct 2026
Salesforce: Custellence is listed on Salesforce AppExchange and offers Salesforce users single sign-on access.custellence.com · 2 Oct 2026
Exports: Collaborate and Enterprise users can export maps as PDF, PNG, or CSV; Free users cannot export maps.help.custellence.com · 2 Oct 2026
Security: Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request.custellence.com · 2 Oct 2026
Data protection: The company says data is encrypted in transit and at rest, passwords are hashed and salted, and it monitors compliance with privacy laws including GDPR.custellence.com · 2 Oct 2026
Access controls: Paid plans offer advanced map-sharing options such as passcode-protected links and domain sharing, and the platform provides workspace audit logs.custellence.com · 2 Oct 2026
Support: The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching.custellence.com · 2 Oct 2026
Audience: Custellence describes its intended users as customer experience and customer journey managers and highlights use by teams in regulated sectors including financial services, insurance, and medtech.custellence.com · 2 Oct 2026
Company: Custellence lists its address as Götgatan 22A, 118 46 Stockholm.custellence.com · 2 Oct 2026