Chatbase
by ChatbaseChatbase suits teams seeking customer-facing AI agents for support, sales, or product guidance across chat, email, and voice.
Free plan Free trial From $40 a month AndroidiPhone & iPadWebAPI
Best AI Agents for Customer Support Software 2026
Facts read 23 Sep 2026 – 21 Oct 2026
Customer-support AI agent software manages conversations and support tasks through channels including web, APIs, iOS, Android, extensions and self-hosted deployments. They can connect to help desks and use knowledge sources while directing issues toward automated resolution or a person.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Chatbase | Chatbase suits teams seeking customer-facing AI agents for support, sales, or product guidance across chat, email, and voice. | 6.0 | $40 a month | Free plan | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 02 Yellow.ai | 5.6 | Free plan | Free plan | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 | |
| 03 Intercom | Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff. | 5.4 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 27 Sep 2026 |
| 04 Gorgias | Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels. | 5.1 | Free plan | Free plan | Android, iPhone & iPad, Web, Browser extension | 9 Oct 2026 |
| 05 Yuma AI | 4.5 | $14,400 a year | Free trial | Web | 11 Oct 2026 | |
| 06 Cresta | Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive… | 4.2 | $150,000 a year | — | Web, Browser extension, API | 21 Oct 2026 |
| 07 Haptik | Haptik suits enterprises in retail, e-commerce, fintech, and other industries that need conversational agents across customer service, sales, bookings, or lead… | 4.2 | — | — | Android, iPhone & iPad, Web, API | 4 Oct 2026 |
| 08 Kustomer | Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience. | 4.2 | — | — | Android, iPhone & iPad, Web, API | 4 Oct 2026 |
| 09 Mavenoid | Mavenoid suits product and device companies that want to support customers across digital touchpoints and guide product-specific troubleshooting. | 4.2 | — | — | Android, iPhone & iPad, Web, API | 5 Oct 2026 |
| 10 Zowie | Zowie is positioned for enterprises, including banking, fintech, telecommunications, insurance, retail and commerce, logistics, and healthcare. | 4.2 | — | — | Android, iPhone & iPad, Web, API | 7 Oct 2026 |
Use this guide to examine free availability, entry-level paid pricing, autonomous resolution, human escalation, channels, knowledge sources, language coverage and help desk connections. Free offerings and trial periods are noted when available; prices may be shown as starting amounts or provided on request.
02
Yellow.ai
AndroidiPhone & iPadWeb+2 Record5.6 Visit
03
Intercom
Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
AndroidiPhone & iPadWeb Record5.4 Visit
04
Gorgias
Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
AndroidiPhone & iPadWeb+2 Record5.1 Visit
05
Yuma AI
Web Record4.5 Visit
6
Cresta
WebBrowser extensionAPI $150,000 a year Record4.2 Visit Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive…
7
Haptik
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Haptik suits enterprises in retail, e-commerce, fintech, and other industries that need conversational agents across customer service, sales, bookings, or lead…
8
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
9
Mavenoid
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Mavenoid suits product and device companies that want to support customers across digital touchpoints and guide product-specific troubleshooting.
10
Zowie
AndroidiPhone & iPadWeb+2 — Record4.2 Visit Zowie is positioned for enterprises, including banking, fintech, telecommunications, insurance, retail and commerce, logistics, and healthcare.
11
Kore.ai
WebAPISelf-hosted — Record4.0 Visit Kore.ai is aimed at Global 2000 enterprises and teams building agent systems for sectors such as banking, healthcare, insurance, retail, and service operations.
13
boost.ai
WebAPI — Record3.7 Visit It suits enterprises automating support across voice and digital channels, especially financial services, insurance, telecommunications, and public-sector organizations.
14
Cognigy
WebAPISelf-hosted — Record3.7 Visit Cognigy.AI is aimed at enterprises building customer-service agents for contact centers across multiple channels.
15
Decagon
WebAPI — Record3.7 Visit Decagon suits enterprises looking to deploy customer service agents across messaging, email, and voice channels.
16
Gladly
WebAPI — Record3.7 Visit Gladly is aimed at brands and retail-oriented customer-experience teams handling sales, service, and support.
19
Forethought Solve
WebAPI — Record3.6 Visit Solve is aimed at support and customer experience teams scaling routine and complex inquiries.
Before you choose
Check the entry cost
Some entries include a free plan, and some provide a trial period. Check each pricing model and paid-from field before choosing a tool.
Freshworks Freddy AI Agent starts at $29 per month with annual billing and includes a 14-day trial. Cresta, Decagon and Forethought Solve provide pricing on request.
Match the platform
Select a deployment compatible with your support stack. The entries cover web, API, iOS, Android, browser extension and self-hosted platforms.
Decagon lists API and web availability. Check the platform field for the tool you want to connect with existing systems.
Balance automation and handoff
Look at both autonomous resolution and human handoff. Autonomous resolution indicates support work handled by the agent, while human handoff indicates movement of a conversation to a person.
Use these fields together when support cases may need a person after automated assistance.
Review coverage
Supported channels indicate where customers can contact the agent. Knowledge sources indicate which information the agent can draw on when answering.
Assess language support and help desk integrations with the channel and knowledge fields to match your support operation.
Questions
Do these customer support agents offer free plans?
Some entries include a free plan. HubSpot Live Chat is listed with one, while Cresta, Forethought Solve and Freshworks Freddy AI Agent are listed without one.
Are free trials available?
Trial access appears for some entries. Freshworks Freddy AI Agent lists a 14-day trial.
Which platforms can these tools run on?
The listed deployment choices span web, API, iOS, Android, browser extensions and self-hosted setups.
How are support agents compared?
Entries are compared using free-plan status, starting paid price, autonomous resolution, human handoff, channels, knowledge sources, supported languages and help desk integrations.
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