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Gimiq
What it is
Gimiq is an AI helpdesk for handling customer inquiries across chat, email, and phone calls. Its AI support agent answers through chat, email, and messaging, can act in connected systems, and can escalate inquiries with context. The AI call agent handles inbound and outbound calls with warm transfers, live transcription, and automatic summaries. The helpdesk includes omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot. Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs. Integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal, and Twilio. Gimiq also describes a REST API with read and write access to conversations, contacts, tickets, macros, and knowledge base articles. Its webhooks cover conversation, ticket, escalation, and AI-action events, with signed payloads, retries, and a replay window. The free plan supports up to 3 agents and 250 tickets per month. Paid plans start at $19/mo (annual).
For and against
For
- AI agent can escalate inquiries with context.
- Voice agent includes warm transfers and live transcription.
- Helpdesk includes ticketing, shared inbox, and SLA policies.
- REST API supports read and write access.
- Free plan supports up to 3 agents and 250 tickets / month.
Against
- Free plan is limited to 250 tickets / month.
- Startup plan’s $19/mo rate is billed annually.
- Enterprise plan is listed at $69.00 per year.
The verdict
Gimiq combines ticketing, AI-assisted support, and voice handling with a broad set of listed channels and integrations. The free plan has agent and ticket limits, while paid access starts at $19/mo (annual).
Who it suits
Gimiq suits support teams and customer experience leaders handling inquiries across multiple channels. It may also fit teams that want AI assistance for calls and connections to listed business systems.
Plans and prices
Startup
Up to 10 agents included · AI Chat Agent (500 resolutions/mo) · 1,000 AI Voice calling minutes/mo · Slack, WhatsApp & SMS channels
Read 5 Oct 2026 · gimiq.co
Free
Up to 3 agents · 250 tickets / month · Email & Live Chat widgets · Shared inbox queue
Read 4 Oct 2026 · gimiq.co
Enterprise
Unlimited agents & channels · Unlimited AI resolutions · Custom voice agent models · HIPAA, GDPR & SOC2 compliance
Read 4 Oct 2026 · gimiq.co
On the record
- AI support
- Its AI support agent answers across chat, email, and messaging, can take actions in connected systems, and can escalate with context.gimiq.co · read 4 Oct 2026
- API
- Gimiq describes a REST API with read and write access to conversations, contacts, tickets, macros, and knowledge base articles.gimiq.co · read 4 Oct 2026
- Channels
- Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs.gimiq.co · read 4 Oct 2026
- Company history
- Gimiq says it started building the product in 2025 and launched it in 2026.gimiq.co · read 4 Oct 2026
- Data migration
- Gimiq lists one-run importers for Zendesk, Zoho, Freshdesk, Intercom, and CSV, as well as scheduled transcript and reporting exports.gimiq.co · read 4 Oct 2026
- Helpdesk
- The helpdesk offers omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot.gimiq.co · read 4 Oct 2026
- Integrations
- Listed integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal, and Twilio.gimiq.co · read 4 Oct 2026
- Intended users
- The About page describes Gimiq as serving support teams and customer experience leaders.gimiq.co · read 4 Oct 2026
- Product
- Gimiq describes itself as an AI helpdesk for resolving customer inquiries across chat, email, and phone calls.gimiq.co · read 4 Oct 2026
- Security and compliance
- The Enterprise plan lists HIPAA, GDPR, and SOC2 compliance.gimiq.co · read 4 Oct 2026
- Support
- The Enterprise plan includes a dedicated account manager and a 10-minute response SLA for critical bugs.gimiq.co · read 4 Oct 2026
- Voice agent
- Its AI call agent handles inbound and outbound calls, with warm transfers, live transcription, and automatic call summaries.gimiq.co · read 4 Oct 2026
- Webhooks
- Its webhooks support conversation, ticket, escalation, and AI-action events, with signed payloads, automatic retries, and a replay window.gimiq.co · read 4 Oct 2026
