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ConnectLoop LIA
Cambridge, Massachusetts, United States
What it is
ConnectLoop LIA is a web-based, multi-agent AI sales agent for inbound revenue teams. It answers buyer questions using approved company materials such as documents, website pages, product catalogs, FAQs, and sales playbooks, and can pass unanswered questions to a human. In conversation, LIA qualifies buyers using SPIN and MEDDIC and assigns hot, warm, or cold lead scores. It books, reschedules, and cancels meetings against real-time Google Calendar and Outlook availability. Website conversations can continue on WhatsApp, while LIA drafts personalized email follow-ups for human review. It also tracks anonymous visitor journeys, including pages viewed, time spent, and repeat visits, and can connect that history to a profile after identification. For sales coaching, it can suggest questions and objection guidance during live calls, analyze calls afterward, and run scored role-plays. The site lists more than 20 integrations, including CRM, calendar, email, and document tools. ConnectLoop says LIA detects visitor language and supports English, Spanish, and Portuguese. The free plan is free; paid plans start at $599 a month.
For and against
For
- Answers draw on approved company knowledge
- Qualifies leads and assigns hot, warm, or cold scores
- Books meetings using calendar availability
- Offers WhatsApp conversations and human-reviewed email drafts
- Free plan includes 200 messages
Against
- Free plan has no email reply agent
- Free plan is limited to 200 messages
- Launch costs $599 a month
The verdict
LIA brings buyer conversations, lead scoring, scheduling, and coaching into a web-based sales agent. The free plan has defined message and agent limits; paid plans add capacity starting at $599 a month.
Who it suits
LIA is aimed at inbound revenue teams that want conversational lead qualification, meeting coordination, and follow-up. Its sales coaching features may also suit teams working on call guidance and rep practice.
Plans and prices
Free
200 messages · 1 agent/workspace · 1 lead owner · conversation summaries
Read 21 Oct 2026 · connectloop.ai
Launch
5,000 messages/month then $0.08 each · 2 agents/workspaces · 4 lead owners · email reply agent
Read 21 Oct 2026 · connectloop.ai
Growth
15,000 messages/month then $0.06 each · 3 agents/workspaces · 6 lead owners · email reply agent
Read 21 Oct 2026 · connectloop.ai
Scale
37,500 messages/month then $0.05 each · 10 agents/workspaces · 30 lead owners · email reply agent
Read 21 Oct 2026 · connectloop.ai
Enterprise
Custom message, agent/workspace and lead-owner limits · dedicated support
Read 21 Oct 2026 · connectloop.ai
On the record
- Answering
- The agent can use PDFs, product catalogs, websites and connected knowledge sources and can flag unanswered questions.connectloop.ai · read 21 Oct 2026
- API and SDKs
- The terms refer to ConnectLoop APIs and embedded widgets, but the publicly indexed materials do not provide a developer API reference or SDK download.connectloop.ai · read 21 Oct 2026
- Appointment booking
- LIA books, cancels and reschedules appointments against Google Calendar and Microsoft Outlook availability.connectloop.ai · read 21 Oct 2026
- Appointments
- LIA books, reschedules, and cancels meetings using real-time Google Calendar and Outlook availability.connectloop.ai · read 30 Sep 2026
- Architecture
- The product uses a router plus specialist agents for knowledge, qualification, booking, CRM, email, escalation, visitor intelligence and sales coaching.connectloop.ai · read 21 Oct 2026
- Audience
- ConnectLoop describes LIA as conversational AI for inbound revenue teams.connectloop.ai · read 30 Sep 2026
- Company headquarters
- LinkedIn gives the headquarters as Cambridge, Massachusetts, at 110 Cambridge St, Cambridge, MA 02141.linkedin.com · read 21 Oct 2026
- Company size
- LinkedIn lists ConnectLoop as a privately held software-development company with 2–10 employees.linkedin.com · read 21 Oct 2026
- Compliance
- The site states that LIA is Google CASA Tier 2 verified and that ConnectLoop offers GDPR compliance support.connectloop.ai · read 30 Sep 2026
- CRM integrations
- Named CRM connections include Salesforce, HubSpot, Zoho, Pipedrive, Monday.com, Freshworks and Zendesk.connectloop.ai · read 21 Oct 2026
- Documentation
- The help center provides setup, installation, integrations, configuration, AI-agent, billing and troubleshooting guides.help.connectloop.ai · read 21 Oct 2026
- Follow-up
- The system drafts personalized email follow-ups for human approval and can continue conversations through WhatsApp.connectloop.ai · read 21 Oct 2026
- Grounded answers
- LIA answers using approved company knowledge such as documents, website pages, product catalogs, FAQs, and sales playbooks, and can hand unanswered questions to a human.connectloop.ai · read 30 Sep 2026
- Independent listing: deployment
- Software Advice describes ConnectLoop AI as cloud-only with no installation or on-premises hardware requirement.softwareadvice.com · read 21 Oct 2026
- Independent listing: platforms
- GetApp lists Web, Android and iPhone/iPad among supported platforms.getapp.com · read 21 Oct 2026
- Independent listing: support
- Software Advice lists email, live chat and an online knowledge base as support channels.softwareadvice.com · read 21 Oct 2026
- Installation
- Help articles cover Shopify, Hostinger, Wix, WordPress and generic HTML embed installation.help.connectloop.ai · read 21 Oct 2026
- Integrations
- The integrations page lists 18 native OAuth connections across CRM, storage, communication, email, calendar and e-commerce categories.connectloop.ai · read 21 Oct 2026
