The best Amazon Lex alternatives

It suits CX and support leaders, engineers and enterprise teams building chat or voice agents.

Chatbase suits teams seeking customer-facing AI agents for support, sales, or product guidance across chat, email, and voice.

Manychat may suit creators, businesses, marketers, and brands that want to automate social-channel conversations or collect contact details through…

AiSensy suits businesses using WhatsApp for customer acquisition, broadcasts, and customer support.

Wonderchat suits businesses that want customer-service or sales agents grounded in company content, with human handoff and escalation for uncertain…

Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.

It suits organizations that need branded conversational assistants with knowledge search, multiple messaging channels, and live-agent escalation.

AnyChat suits customer support teams that manage conversations across several messaging channels and want shared inbox, ticketing, automation, and…

DocsBot AI suits customer support and success, product and documentation, and internal operations teams.

Hobby is described for small businesses and side projects; Standard is aimed at growing businesses needing team collaboration.

It suits organizations building governed AI workflows across finance, sales, operations, and connected business systems.

FwdSlash is designed for non-technical marketing, product, and support teams that need conversational agents.

bruKNOW suits businesses looking to automate customer service across messaging channels while retaining an option for human handoff.

Desku suits teams that want to combine automated customer replies with human handoff and shared social inbox work.

Gupshup suits marketing, performance marketing, commerce and growth, and customer support and CX teams.