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Guzli
What it is
Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build agents from connected data sources, test them on customer scenarios, deploy them across channels, and optimize them using resolution and escalation data. Agents can follow plain-language procedures and take actions such as finding an order, starting a refund, or handing a conversation to a teammate. Knowledge sources include websites, help centers, documents, internal guides, and past chats. Listed connectors include Microsoft Teams, Notion, Zapier, Slack, Discord, WhatsApp, Intercom, Shopify, WooCommerce, WordPress, HubSpot, Salesforce, and Zendesk; Freshdesk and Help Scout are also listed as helpdesk integrations. Standard includes API access and webhooks. Guzli says customer data is accessible only to the customer's AI agent and is not used to train models. It describes encryption at rest and in transit, GDPR compliance, independent SOC 2 Type II auditing, and support for protected health information under HIPAA. Hobby costs $39 a year and includes 1,000 message credits per month, one agent, one team member, and no voice.
For and against
For
- Agents can take order and refund actions.
- Supports chat, email, and voice.
- Knowledge can come from websites, documents, and past chats.
- Standard includes API access and webhooks.
- Customer data is not used to train models.
Against
- Hobby costs $39 a year.
- Hobby includes one AI agent and one team member.
- Voice is not included with Hobby.
- Enterprise pricing is custom.
The verdict
Guzli provides configurable AI agents with connected knowledge, channel deployment, and customer handoff. Compare plan credits, seats, and voice terms to the team's needs.
Who it suits
Hobby is described for small businesses and side projects; Standard is aimed at growing businesses needing team collaboration. Pro is described for businesses requiring advanced features.
Plans and prices
Agent Phone Plan
One US local number · 1,000 message credits/month · 3 concurrent calls · 16¢/min talk
Read 14 Oct 2026 · guzli.com
Hobby
1,000 message credits/month · 1 AI agent · 1 member · 10 MB storage
Read 14 Oct 2026 · guzli.com
Standard
12,000 message credits/month · 2 AI agents · 3 members · 50 MB storage
Read 14 Oct 2026 · guzli.com
Pro
40,000 message credits/month · 2 AI agents · 10 members · advanced analytics
Read 14 Oct 2026 · guzli.com
Free
Included with Hobby; 1,000 message credits/month shown for Hobby
Read 7 Oct 2026 · guzli.com
Enterprise
Everything in Pro · custom limits and rates · unlimited agents
Read 14 Oct 2026 · guzli.com
On the record
- Agent building
- The platform lets teams connect data, define instructions and guardrails, test scenarios, deploy and optimize agents without coding.guzli.com · read 14 Oct 2026
- Agent workflow
- The platform supports building agents from connected data sources, testing them on customer scenarios, deploying them across channels, and optimizing from resolution and escalation data.guzli.com · read 7 Oct 2026
- Analytics
- Dashboards track resolution rates, escalations, response times, conversation topics and lead attribution.guzli.com · read 14 Oct 2026
- API
- Standard includes API access and webhooks, and the home page depicts an API channel in the helpdesk.guzli.com · read 7 Oct 2026
- API and webhooks
- Standard and higher plans include API access and webhooks, while Guzli also exposes a widget API at gateway.guzli.com.guzli.com · read 14 Oct 2026
- Audience
- Guzli describes Hobby as suited to small businesses and side projects, Standard to growing businesses needing team collaboration, and Pro to businesses requiring advanced features.guzli.com · read 7 Oct 2026
- Chat channel
- Guzli offers an embeddable website chat widget and chat deployment to channels including Slack and Meta apps.guzli.com · read 14 Oct 2026
- Company launch signal
- AIChief lists Guzli as launched in October 2026.aichief.com · read 14 Oct 2026
- Company legal name
- The site footer identifies the maker as Guzli Inc.guzli.com · read 14 Oct 2026
- Company team
- The integrations page describes Guzli as built by a two-person team with AI agents operating continuously.guzli.com · read 14 Oct 2026
- Credit overage
- The pricing FAQ says the chatbot stays online when message credits run out and chat overage is billed at the checkout rate.guzli.com · read 7 Oct 2026
- Data use
- Guzli says customer data is accessible only to the customer's AI agent and is not used to train models.guzli.com · read 7 Oct 2026
- Documentation depth
- Public documentation consists mainly of integration pages, FAQs, a WordPress plugin guide and machine-readable product information; a full public API reference or SDK catalogue was not found.guzli.com · read 14 Oct 2026
- Email channel
- Its email agent reads inbound threads and drafts or sends responses from the company domain.guzli.com · read 14 Oct 2026
- Encryption
- Guzli says data is encrypted at rest and in transit using standard algorithms.guzli.com · read 7 Oct 2026
- Human handoff
- The helpdesk supports handing conversations to staff with conversation context available to the team.guzli.com · read 14 Oct 2026
- Integrations
- Listed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk.guzli.com · read 14 Oct 2026
- Knowledge sources
- Agents can learn from websites, help centers, documents, PDFs, internal guides, support tickets and question-answer pairs.guzli.com · read 14 Oct 2026
