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Desku AI Chatbot Builder
Desku AI Chatbot Builder · Wilmington, Delaware, United States · founded 2022
What it is
Desku AI Chatbot Builder combines chatbot creation with a shared inbox for customer conversations across channels. Teams can use its visual flow builder to configure bot interactions, generate AI bots, and provide answers from a knowledge base. When automation is not enough, conversations can be handed to a human agent. The unified social inbox includes comment management, reply automation, and team assignment. A mobile app is available, and the service runs on the web, iOS, and Android. Desku is based in Wilmington, Delaware. Its pricing is freemium: the Free plan is billed monthly at no cost and includes 2 agents and 1 inbox. Growth costs $39 a month for 6 agents; Advance is $79 a month for 12 agents; and Business is $179 a month for 25 agents. A 14-day trial is listed. The paid options provide a path to higher agent counts, while the free option supplies a starting point for a smaller team.
For and against
For
- Visual flow builder supports bot interaction setup.
- Bots can answer from a knowledge base.
- Human handoff is available.
- Social inbox includes comment management and team assignment.
- Web, iOS, and Android platforms are listed.
Against
- Free plan includes 2 agents and 1 inbox.
- Growth costs $39 a month.
- Business costs $179 a month.
The verdict
Desku pairs chatbot tools with inbox features for teams handling conversations across channels. Its free tier is limited to 2 agents and 1 inbox, while paid plans list larger agent counts.
Who it suits
Desku suits teams that want to combine automated customer replies with human handoff and shared social inbox work. The listed plans may suit teams comparing agent capacity, from 2 agents on Free to 25 on Business.
Plans and prices
Free
2 agents · 200 customer profiles · 1 shared inbox · 1 chat widget
Read 21 Oct 2026 · desku.io
Growth
6 agents · 5,000 customer profiles · 5 shared inboxes · 1 chat widget
Read 21 Oct 2026 · desku.io
Advance
12 agents · 50,000 customer profiles · unlimited shared inboxes · 2 chat widgets
Read 21 Oct 2026 · desku.io
Business
25 agents · 200,000 customer profiles · unlimited shared inboxes · 2 chat widgets
Read 21 Oct 2026 · desku.io
On the record
- AI bot generation
- Yesdesku.io · read 22 Sep 2026
- Analytics
- The builder includes conversation analytics for tracking chatbot performance and accuracy.desku.io · read 21 Oct 2026
- API and SDK
- The help center describes six JavaScript SDK and public API articles; it says the JavaScript library exposes methods to update users and control the messenger without refreshing the page.desku.io · read 21 Oct 2026
- Cloud infrastructure
- Desku's security page says its hosting uses AWS or Google Cloud and refers to operation in a SOC 1/SOC 2 certified environment.desku.io · read 21 Oct 2026
- Company headquarters
- LinkedIn lists Wilmington, Delaware as the company's headquarters.linkedin.com · read 21 Oct 2026
- Company legal name
- The terms identify the contracting company using an unresolved placeholder for its legal entity name, so the legal name could not be verified from that page.desku.io · read 21 Oct 2026
- Company ownership
- Desku's About page says it was backed and brought into the Hosted.com family; Apple's listing identifies Desku.io as a division of Hosted.com.desku.io · read 21 Oct 2026
- Company size
- LinkedIn lists Desku as having 11–50 employees.linkedin.com · read 21 Oct 2026
- Deployment channels
- multichanneldesku.io · read 22 Sep 2026
- Documentation
- The help center organizes guides for setup, notifications, features, ticket automation, Eva AI, integrations, custom apps and JavaScript SDK/public API.desku.io · read 21 Oct 2026
- Extensibility
- Desku documents custom apps that display third-party data such as client, revenue or order details on ticket, contact and chat pages.desku.io · read 21 Oct 2026
- Google Play listing
- Google Play lists Desku Helpdesk with 500+ downloads; the opened listing showed no rating or rating count.play.google.com · read 21 Oct 2026
- Hosting model
- Desku's terms describe the service as cloud-based; no self-hosting option is stated on the pages reviewed.desku.io · read 21 Oct 2026
- Human handoff
- The chatbot can escalate conversations to human agents and transfer them to live chat.desku.io · read 21 Oct 2026
- Integrations
- Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations.desku.io · read 21 Oct 2026
- Knowledge-base answers
- Yesdesku.io · read 22 Sep 2026
- Languages
- The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages.g2.com · read 21 Oct 2026
- License
- Desku is a cloud subscription service with a limited, revocable business-use license; the terms prohibit resale and reverse engineering, and no open-source license is stated.desku.io · read 21 Oct 2026
