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AnyChat
What it is
AnyChat brings customer conversations, tickets, a knowledge base, automation, and bots into one support platform. Its shared inbox gathers messages from Messenger, Instagram, WhatsApp, and other channels so teams can assign, tag, and track them. No-code conversation flows can route requests by channel, intent, or customer segment and pass them to human agents. A website widget lets visitors contact a business through live chat, WhatsApp, Messenger, or other channels. Incoming emails can become tickets automatically, and teams can configure ticket assignments, statuses, priorities, types, and filters. The knowledge base supports a custom domain and articles with text, images, videos, and code blocks. Listed channels include website live chat, WhatsApp Business, Facebook Messenger, Instagram DM, Twilio SMS, Telegram, Viber, LINE, WeChat, Zalo, and API. AnyChat supports web, iOS, Android, and API, with mobile inbox and conversation views. Plans include a free option and paid plans at $9 a month, $14 a month, and $19 a month; a 14-day trial is listed.
For and against
For
- Free plan is available.
- Shared inbox supports assignment, tagging, and tracking.
- No-code flows can route requests and hand them to agents.
- Knowledge base supports custom domains and rich article content.
- 14-day trial is listed.
Against
- Free plan has one workspace and one widget.
- Free plan retains data for 30 days.
- Terms prohibit using the service to process sensitive information.
The verdict
AnyChat combines channel management with ticketing, a knowledge base, and bot workflows. The free plan has limited workspace, widget, and retention allowances, while paid plans begin at $9 a month.
Who it suits
AnyChat suits customer support teams that manage conversations across several messaging channels and want shared inbox, ticketing, automation, and human handoff options. Its mobile apps are for teams using iOS or Android alongside web or API access.
Plans and prices
Starter
1 workspace · 3 widgets · 3+ team members · All x 1 channels
Read 7 Oct 2026 · anychat.one
Advanced
3 workspaces · 5 widgets · 5+ team members · All x 3 channels
Read 7 Oct 2026 · anychat.one
Growth
25+ team members · unlimited access to all features
Read 7 Oct 2026 · anychat.one
Free
1 workspace · 1 widget · live chat · 30-day data retention
Read 7 Oct 2026 · anychat.one
On the record
- AI bot generation
- Yesanychat.one · read 22 Sep 2026
- AI providers
- The homepage says users can choose an AI provider and names OpenAI, OpenRouter, Gemini, DeepSeek, Claude, and Grok.anychat.one · read 7 Oct 2026
- API
- The homepage says AnyChat can be integrated with REST APIs and event webhooks.anychat.one · read 7 Oct 2026
- Bots
- The platform supports no-code conversation flows, routing by channel, intent, and customer segment, and handoff to human agents.anychat.one · read 7 Oct 2026
- Company
- The site identifies the company as AnyChat LLC and displays “Meta Business Solution Provider.”anychat.one · read 7 Oct 2026
- Deployment channels
- multichannelanychat.one · read 22 Sep 2026
- Human handoff
- Yesanychat.one · read 22 Sep 2026
- Integrations
- Listed integrations include reCAPTCHA, Cloudflare Turnstile, Telegram, Twilio, and Google Sheets.anychat.one · read 7 Oct 2026
- Knowledge base
- The knowledge base supports a custom domain and articles containing text, images, videos, and code blocks.anychat.one · read 7 Oct 2026
- Messaging channels
- The channels page lists website live chat, WhatsApp Business, Facebook Messenger, Instagram DM, Twilio SMS, Telegram, Viber, LINE, WeChat, Zalo, and an API channel.anychat.one · read 7 Oct 2026
- Mobile app
- AnyChat describes a mobile experience for iOS and Android with inbox and conversation views, push-notification-friendly screens, predefined replies, AI help, and reassignment.anychat.one · read 7 Oct 2026
- Privacy and security
- The privacy policy says customer data is stored on servers in the European Union, including Germany, and that transfers from the EEA, UK, or Switzerland may use EU Standard Contractual Clauses.anychat.one · read 7 Oct 2026
- Product
- AnyChat combines a support inbox, knowledge base, ticketing system, automation, and bots for customer support teams.anychat.one · read 7 Oct 2026
- Security limits
- The privacy policy says AnyChat takes reasonable and appropriate safeguards but cannot guarantee the security of personal information in transmission or storage.anychat.one · read 7 Oct 2026
- Sensitive data
- The terms say customers subject to regulations such as HIPAA are responsible for determining suitability, and the terms prohibit using the service to collect, manage, or process sensitive information.anychat.one · read 7 Oct 2026
- Shared inbox
- The shared inbox brings customer conversations from Messenger, Instagram, WhatsApp, and other channels into one dashboard, where they can be assigned, tagged, and tracked.anychat.one · read 7 Oct 2026
- Paid from
- 9anychat.one · read 22 Sep 2026
- Ticketing
- AnyChat says incoming emails can become tickets automatically, tickets can be auto-assigned, and teams can configure statuses, priorities, types, and filters.anychat.one · read 7 Oct 2026
