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bruKNOW
What it is
bruKNOW is a no-code platform for creating AI chatbots and automating customer conversations across messaging channels, with sales pipeline management. Its visual Flow Builder lets users assemble chatflows by connecting nodes. The site says its GPT-4o-powered assistants can answer from uploaded documents and extract several variables from a natural-language message, such as reservation details or lead information. Channels listed include WhatsApp Business, Telegram, Facebook Messenger, Instagram DMs, Web Chat, SMS, email, and voice calls. A human handoff option is available, and the CRM stores conversation records, history, captured variables, and tags, with CSV and Excel export. Its AI meeting notetaker can join Google Meet, Zoom, or Teams, produce a transcript, and write a summary. The native Android app offers a unified inbox for WhatsApp, Instagram Direct, Messenger, and Telegram. The free plan includes one chatbot, 20 nodes, 50 conversations per month, and 60K AI tokens per month. Paid plans are billed annually: Startup is R$28 a month, Pro is R$59 a month, and Enterprise is R$99 a month. bruKNOW is available on web, iOS, and Android.
For and against
For
- Visual flow builder requires no coding
- Supports human handoff
- Free plan includes 50 conversations per month
- CRM records history, variables, and tags
Against
- Free plan is limited to 50 monthly conversations
- Startup and higher plans are billed annually
- Listed native app is for Android
The verdict
bruKNOW combines chatbot building, AI replies, and conversation management across a broad set of listed channels. The free plan offers a starting point, while paid plans add higher usage allowances and team capacity.
Who it suits
bruKNOW suits businesses looking to automate customer service across messaging channels while retaining an option for human handoff. Its plans are presented for businesses, including those seeking LATAM coverage with Spanish support.
Plans and prices
Free
1 chatbot · 20 nodes · ∞ contacts · 50 conversations/month
Read 9 Oct 2026 · bruknow.com
Startup
1 chatbot · 25 nodes · 1 agent · ∞ contacts
Read 9 Oct 2026 · bruknow.com
Pro
2 chatbots · 45 nodes · 5 agents · ∞ contacts
Read 9 Oct 2026 · bruknow.com
Enterprise
3 chatbots · unlimited nodes · 10 agents · ∞ contacts
Read 9 Oct 2026 · bruknow.com
On the record
- AI assistant
- The site says its AI assistants are powered by GPT-4o and can answer using uploaded documents.bruknow.com · read 9 Oct 2026
- AI extraction
- The platform can extract multiple variables from one natural-language message, with examples including real estate details, reservation information, and lead qualification data.bruknow.com · read 9 Oct 2026
- AI bot generation
- Yesbruknow.com · read 21 Sep 2026
- Android app
- The site describes a native Android app with a unified inbox for WhatsApp, Instagram Direct, Messenger, and Telegram, and links to Google Play.bruknow.com · read 9 Oct 2026
- Channels
- The site lists WhatsApp Business, Telegram, Facebook Messenger, Instagram DMs, Web Chat, SMS, email, and voice calls as channels.bruknow.com · read 9 Oct 2026
- CRM
- The CRM automatically populates with conversation records and includes history, captured variables, tags, and CSV/Excel export.bruknow.com · read 9 Oct 2026
- Deployment channels
- multichannelbruknow.com · read 21 Sep 2026
- Flow builder
- Its visual Flow Builder lets users create chatflows by dragging and connecting nodes without coding.bruknow.com · read 9 Oct 2026
- Human handoff
- Live agents can take over bot conversations and see the conversation history and captured variables.bruknow.com · read 9 Oct 2026
- Integrations
- The email service supports Gmail, Outlook, SendGrid, or custom SMTP; voice calls are powered by Twilio and SMS is provided via LabsMobile.bruknow.com · read 9 Oct 2026
- Knowledge-base answers
- Yesbruknow.com · read 21 Sep 2026
- Meeting notetaker
- The AI meeting notetaker can join Google Meet, Zoom, or Teams, record a transcript, and write a summary after the meeting.bruknow.com · read 9 Oct 2026
- Included conversations
- 2000bruknow.com · read 21 Sep 2026
- Plan limits
- The Free plan includes 50 conversations per month and 60K AI tokens per month; the Enterprise plan includes 10K conversations per month and 32M AI tokens per month.bruknow.com · read 9 Oct 2026
- Product
- bruKNOW describes itself as a no-code platform for building AI chatbots and automating customer conversations across WhatsApp, Instagram, Messenger, and Telegram, with sales pipeline management.bruknow.com · read 9 Oct 2026
- Support
- The site advertises basic support on Startup, advanced support on Pro, and professional support on Enterprise; it also says demo requests receive a response in less than 24 hours.bruknow.com · read 9 Oct 2026
- Visual flow builder
- Yesbruknow.com · read 21 Sep 2026
- WhatsApp status
- bruKNOW says it is a Tech Provider for the WhatsApp Business Platform and offers onboarding, verification, and support directly with Meta.bruknow.com · read 9 Oct 2026
