Best HR Case Management Software in 2026
Updated
50 HR case management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
50ranked
1free plans on this page
$0.50/molowest paid tier
7 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 26 Infor HR Service Delivery iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 27 PeopleStrong iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$8,999/mo
- 28 factoHR No phone app RecognisedPhone appDocumentedFree plan 6.4$0.50/mo
- 29 Infor Learning Management System No phone app RecognisedPhone appDocumentedFree plan 5.8 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 30 ServiceNow HR Service Delivery No phone app RecognisedPhone appDocumentedFree plan 5.8 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 31 Dovetail HR Case Management No phone app RecognisedPhone appDocumentedFree plan 5.6 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 32 HR Acuity No phone app RecognisedPhone appDocumentedFree plan 5.6$625/mo Case intake options: omnichannelWorkflow automation: Yes
- 33 AllVoices HR Case Management No phone app RecognisedPhone appDocumentedFree plan 5.5$275/mo Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 34 Toby No phone app RecognisedPhone appDocumentedFree plan 5.5$123.67/mo Workflow automation: Yes
- 35 Workpro HR No phone app RecognisedPhone appDocumentedFree plan 5.5 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 36 Case IQ No phone app RecognisedPhone appDocumentedFree plan 5.4 Workflow automation: Yes
- 37 Keka No phone app RecognisedPhone appDocumentedFree plan 5.4
- 38 Workday Help No phone app RecognisedPhone appDocumentedFree plan 5.4 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 39 Rezolve.ai Employee Service Desk No phone app RecognisedPhone appDocumentedFree plan 5.3 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 40 SixFifty HR Case Management No phone app RecognisedPhone appDocumentedFree plan 5.3 Case intake options: portalWorkflow automation: Yes
- 41 UKG People Assist No phone app RecognisedPhone appDocumentedFree plan 5.3 Case intake options: portalWorkflow automation: YesSLA tracking: Yes
- 42 Aisera Employee Service Management No phone app RecognisedPhone appDocumentedFree plan 5.2 Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 43 LaborSoft No phone app RecognisedPhone appDocumentedFree plan 5.2 Workflow automation: Yes
- 44 Oracle HR Help Desk No phone app RecognisedPhone appDocumentedFree plan 5.2$4/mo Case intake options: omnichannelWorkflow automation: YesSLA tracking: Yes
- 45 CromaHR Employee Case Management No phone app RecognisedPhone appDocumentedFree plan 5.1$5.98/mo Case intake options: portalWorkflow automation: Yes
- 46 Kissflow iPhone + Android RecognisedPhone appDocumentedFree plan 5.1
- 47 Moveworks No phone app RecognisedPhone appDocumentedFree plan 5.0
- 48 ZingHR iPhone + Android RecognisedPhone appDocumentedFree plan 5.0
- 49 Work Shield No phone app RecognisedPhone appDocumentedFree plan 4.9 Case intake options: omnichannel
- 50 Debrief No phone app RecognisedPhone appDocumentedFree plan 4.8 Case intake options: portal
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Case intake options | Workflow automation |
|---|---|---|---|---|---|---|---|---|
| 26 | Infor HR Service Delivery | 6.8 | No | — | — | — | omnichannel | Yes |
| 27 | PeopleStrong | 6.8 | No | $8,999/mo | No | — | — | — |
| 28 | factoHR | 6.4 | Free plan | $0.50/mo | Yes | — | — | — |
| 29 | Infor Learning Management System | 5.8 | No | — | — | — | omnichannel | Yes |
| 30 | ServiceNow HR Service Delivery | 5.8 | No | — | — | — | omnichannel | Yes |
| 31 | Dovetail HR Case Management | 5.6 | No | — | — | — | omnichannel | Yes |
| 32 | HR Acuity | 5.6 | No | $625/mo | — | — | omnichannel | Yes |
| 33 | AllVoices HR Case Management | 5.5 | No | $275/mo | — | — | omnichannel | Yes |
| 34 | Toby | 5.5 | No | $123.67/mo | No | — | — | Yes |
| 35 | Workpro HR | 5.5 | No | — | No | — | omnichannel | Yes |
| 36 | Case IQ | 5.4 | No | — | — | — | — | Yes |
| 37 | Keka | 5.4 | No | — | No | — | — | — |
| 38 | Workday Help | 5.4 | No | — | — | — | omnichannel | Yes |
| 39 | Rezolve.ai Employee Service Desk | 5.3 | No | — | No | — | omnichannel | Yes |
| 40 | SixFifty HR Case Management | 5.3 | No | — | — | — | portal | Yes |
| 41 | UKG People Assist | 5.3 | No | — | — | — | portal | Yes |
| 42 | Aisera Employee Service Management | 5.2 | No | — | — | — | omnichannel | Yes |
| 43 | LaborSoft | 5.2 | No | — | — | — | — | Yes |
| 44 | Oracle HR Help Desk | 5.2 | No | $4/mo | No | 4 /user/mo | omnichannel | Yes |
| 45 | CromaHR Employee Case Management | 5.1 | No | $5.98/mo | No | 5.98 /user/mo | portal | Yes |
| 46 | Kissflow | 5.1 | No | — | No | — | — | — |
| 47 | Moveworks | 5.0 | No | — | — | — | — | — |
| 48 | ZingHR | 5.0 | No | — | — | — | — | — |
| 49 | Work Shield | 4.9 | No | — | No | — | omnichannel | — |
| 50 | Debrief | 4.8 | No | — | No | — | portal | — |
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