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Neocase HR Case Management
Neocase HR Case Management · La Garenne-Colombes, France; Auburndale, Massachusetts, USA
What it is
Neocase HR Case Management centralizes HR inquiries, assigns them to HR agents, tracks their handling, and supports request traceability. Its knowledge base offers HR answers tailored to employee profiles and supports self-service. Case tools include SLA tracking, OLAs, escalations, alerts, and performance monitoring. Neocase describes AI features for natural-language queries, automatic translation, and routing requests to an appropriate HR manager. Its auto-routing can use employee profiles, request content, agent workload, and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone. They can also chat with Neo in Teams on a computer or mobile phone for case and knowledge management. Listed connectors cover Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group; APIs and custom connectors are also described. Neocase lists ISO 27001 and GDPR compliance, with data hosting in Europe for EMEA customers and the United States for North American customers. Support is included at Starter, Advanced, and Advanced+ levels. The cloud-based modular offering is tailored to HR Shared Services Centers and supports mid-sized and large organizations. Pricing is on request and based on employee users and certain feature usage.
For and against
For
- Accepts requests through web, mobile, email, Teams, or phone.
- Includes SLA and OLA tracking.
- Auto-routing can consider agent workload and skills.
- Lists prebuilt connectors and custom connector options.
- Support is included at three levels.
Against
- No public price is listed.
- Pricing varies by employee users and feature usage.
The verdict
Neocase brings HR case handling, employee self-service, and request routing into a cloud-based offering. Its modular pricing is on request, so prospective customers need to obtain pricing based on their users and feature needs.
Who it suits
Neocase is aimed at HR Shared Services Centers and is described as supporting mid-sized and large organizations. It suits teams seeking centralized employee request intake, HR case routing, and self-service knowledge tools.
Plans and prices
Neocase HR Case Management
No public price listed · Pricing varies by employee users and feature usage
Read 30 Sep 2026 · neocasesoftware.com
On the record
- AI features
- Neocase describes AI features for natural-language queries, automatic translation, and routing requests to the appropriate HR manager.neocasesoftware.com · read 30 Sep 2026
- Availability
- Neocase describes its HR self-service solution as cloud-based and says employees can use a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone to submit requests.neocasesoftware.com · read 30 Sep 2026
- Case handling
- The case management module includes SLA tracking, OLAs, escalations, alerts, and performance monitoring.neocasesoftware.com · read 30 Sep 2026
- Integrations
- Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, and describes APIs and custom connectors.neocasesoftware.com · read 30 Sep 2026
- Intended customers
- Neocase describes its HR solution as tailored to HR Shared Services Centers and its broader services as supporting mid-sized and large organizations.neocasesoftware.com · read 30 Sep 2026
- Knowledge base
- Its AI-powered knowledge base provides HR answers tailored to employees’ profiles and supports self-service.neocasesoftware.com · read 30 Sep 2026
- Microsoft Teams
- Employees can use Microsoft Teams on a computer or mobile phone to chat with Neo for case management and knowledge management.neocasesoftware.com · read 30 Sep 2026
- Pricing basis
- Neocase says its modular offering is priced according to employee users and usage of certain features.neocasesoftware.com · read 30 Sep 2026
- Purpose
- Neocase HR Case Management centralizes HR inquiries, tracks their handling, assigns them to HR agents, and supports request traceability.neocasesoftware.com · read 30 Sep 2026
- Request routing
- Its intelligent auto-routing can distribute requests using employee profiles, request content, HR agent workload, and agent skills.neocasesoftware.com · read 30 Sep 2026
- Security and compliance
- Neocase lists ISO 27001 and GDPR compliance and says data hosting is in Europe for EMEA customers and the United States for North American customers.neocasesoftware.com · read 30 Sep 2026
- Support
- Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level.neocasesoftware.com · read 30 Sep 2026
- Workflow automation
- Yesneocasesoftware.com · read 20 Sep 2026
