Scidoo CRM

Scidoo CRM is a hospitality CRM for hotels, campsites, B&Bs, and other accommodation businesses. It centralizes guest preferences, stay history, requests, contact channels, and segments, connecting guest records with communication and marketing tools. Supported channels include WhatsApp, email, OTA and social channels, chatbots, and SMS. Teams can coordinate offers and upsells before a stay, concierge and messaging during it, and questionnaires, reviews, loyalty activity, and remarketing afterward. Review tools include multilingual questionnaires, alerts, statistics, sentiment, and guided replies. The CRM works with Scidoo’s hotel PMS and other modules so guest history, quotes, and reservations remain connected. Its cloud-based management software is available from desktop, tablet, and smartphone. Third-party systems can read or manage data through an API only with property authorization and permissions for approved functions. Scidoo provides assistance seven days a week, staff training, and support from programmers specialized in hospitality. The CRM page offers a demo request but does not state a price or trial duration.

Scidoo CRM connects guest records with messaging, marketing, reviews, and loyalty tools for accommodation providers. Pricing is on request, and the page provides a demo request rather than public price or trial details.

Scidoo CRM is intended for independent hotels, hotel groups, campsites and villages, B&Bs, and holiday homes. It may suit accommodation teams that want guest communications and marketing connected to guest records and reservations.

Overview

Scidoo CRM brings guest records, communications, marketing, feedback and loyalty into a hospitality-focused system for hotels and other accommodation providers. It is best suited to properties seeking to connect guest engagement with reservation history and operational modules. Its breadth is compelling, but custom pricing makes the cost harder to weigh before a demo.

Key features

Guest profiles collect preferences, stay history, requests and contact channels, with segmentation for targeted outreach. That gives teams a shared basis for personalization, particularly when records stay connected to bookings through Scidoo’s hotel PMS and related modules, which link guest history, quotes and reservations.

Communications bring together WhatsApp, email, OTA and social channels, as well as chatbot and SMS. Marketing flows span pre-stay offers and upsells, in-stay concierge and messaging, and post-stay questionnaires, reviews, loyalty and remarketing. This coverage suits operators who want to coordinate touchpoints across a guest’s stay; properties seeking only a basic contact database may find the scope broader than necessary.

Feedback tools include multilingual questionnaires, alerts, statistics, sentiment and guided replies. They give teams ways to organize survey and review follow-up across languages, while loyalty programs support engagement after checkout. Scidoo also describes an ecosystem of connections to payment systems, reservation channels, cash registers, home automation, invoicing, access and hospitality services. Its API lets property-authorized third parties read or manage data within approved permissions, which can help fit the system into an existing setup without opening unrestricted access.

The software is cloud based and accessible from desktop, tablet and smartphone. Scidoo’s PMS also describes an ID Scan and Privacy module for digitizing guest acknowledgment and signatures for GDPR privacy information. The provider says it offers seven-day assistance, staff training and support from programmers specializing in hospitality.

Pricing

Scidoo CRM is paid, with custom pricing arranged through a demo request. No trial duration is stated. The CRM plan includes reservation sync, guest messaging, loyalty programs, guest segmentation and a mobile app; its price is not public, so properties cannot compare the cost against room count or user needs before contacting Scidoo.

Platforms

Scidoo lists Android, iOS, Linux, macOS, Windows, web and API support. Its cloud software is described as usable from desktop, tablet and smartphone, making it relevant to teams that need access across office and mobile devices.

Who it's for

Scidoo names independent hotels, hotel groups, campsites and villages, B&Bs and holiday homes as intended users. It is most relevant to accommodation operators that want guest marketing and feedback tied to reservations and can make use of its wider hospitality integrations. A business looking for a low-cost CRM with a public entry plan should compare alternatives first.

Pros and cons

• Pros: Guest profiles, messaging, marketing, feedback and loyalty cover multiple stages of the stay in one hospitality-focused product.
• Pros: PMS connections and an authorized API can keep guest history and reservations connected while supporting other property systems.
• Pros: Seven-day assistance and staff training are useful for accommodation teams adopting specialized software.
• Cons: Custom pricing and a demo-led buying process make it difficult to assess affordability upfront.
• Cons: The broad feature set may be unnecessary for properties that only need contact management or basic guest messaging.

Alternatives

For a broader comparison, see Hospitality CRM Software.

GraceSoft Hospitality CRM is worth considering for operators who want a free plan and trial, with a paid Basic plan at $89 a month. PageCRM is a freemium alternative whose Starter tier includes one team seat and 500 contacts at no charge. D-EDGE CRM is another paid hospitality CRM option.

HMS Flow Guest CRM & Loyalty may suit smaller properties seeking a room-count-based annual plan: its 1–10 room tier is €325 a year per property. BookOne CRM is an alternative for properties prioritizing front-office, reservations, housekeeping and reporting tools. HoteSoft Guest CRM offers a Starter plan for up to 20 rooms and three users at $299 a year or $29/month billed monthly.

dailypoint 360° is a hotel-focused CRM/CDP and loyalty platform with demo-based pricing. For-Sight is a web-based CRM and marketing platform whose price depends on property size and requirements.

Verdict

Scidoo CRM is a strong fit for accommodation providers that want guest communications, marketing, surveys and loyalty connected to reservation history and hospitality operations. Its connected guest journey is the main reason to choose it; look elsewhere if you need transparent pricing or a simple CRM that can be evaluated without a demo.