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HoteSoft Guest CRM
What it is
HoteSoft Guest CRM is the guest-management module of HoteSoft’s cloud hotel management platform. Guest profiles can include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. Staff can message guests from their profiles, segment audiences, and send targeted email campaigns. The wider platform centralizes reservations from online travel agencies, the hotel website, and walk-ins, with group booking support and automated confirmation emails. HoteSoft names connections to booking, travel, payment, and key card systems, and describes a REST API with webhooks and real-time data feeds. It lists Android, iOS, web, and API access. The homepage offers a 14-day free trial without a credit card. Starter is listed at $29/month billed monthly or $299 a year, with capacity for up to 20 rooms and 3 users. Pro is $69/month billed monthly or $699 a year; Enterprise is custom priced for 5+ properties or $1,499 a year. The brochure states encryption, PCI DSS Level 1 and GDPR compliance, ISO 27001 certified infrastructure, role-based access, audit trails, AWS multi-region redundancy, and backups every 15 minutes.
For and against
For
- Guest profiles include preferences, feedback, and stay history.
- Staff can segment guests and send targeted email campaigns.
- Reservations include OTAs, website bookings, and walk-ins.
- A 14-day trial requires no credit card.
- REST API includes webhooks and real-time data feeds.
Against
- No free plan is listed.
- Starter is limited to 20 rooms and 3 users.
- Enterprise pricing is custom for 5+ properties.
- The trial lasts 14 days.
The verdict
HoteSoft Guest CRM combines detailed guest profiles and campaign tools with the reservation features of a broader hotel platform. A 14-day trial is available, while paid plans begin at $29/month billed monthly.
Who it suits
HoteSoft Guest CRM is intended for independent hotels, boutique chains, and global groups. Its guest profiles, messaging, segmentation, and email campaigns suit teams managing guest relationships alongside reservations.
Plans and prices
Advanced Reports Module
optional add-on
Read 21 Oct 2026 · hotesoft.com
Dedicated Onboarding & Training
optional add-on
Read 21 Oct 2026 · hotesoft.com
Custom booking widget + live chat
optional add-on
Read 21 Oct 2026 · hotesoft.com
Starter
up to 20 rooms · up to 3 staff users · reservation and booking management · front desk dashboard
Read 21 Oct 2026 · hotesoft.com
White-label Mobile App
optional add-on
Read 21 Oct 2026 · hotesoft.com
Pro
up to 100 rooms · Starter features · channel manager for 8 OTAs · seasonal pricing
Read 21 Oct 2026 · hotesoft.com
Enterprise
unlimited rooms · Pro features · multi-branch management · full channel-manager integration
Read 21 Oct 2026 · hotesoft.com
On the record
- Access and backups
- The brochure describes role-based access controls, an audit trail, AWS hosting with multi-region redundancy, and backups every 15 minutes.hotesoft.com · read 30 Sep 2026
- AI pricing
- The AI module provides seven-day demand forecasts, room-type rate recommendations, event detection and revenue alerts.hotesoft.com · read 21 Oct 2026
- Analytics
- HoteSoft advertises more than 30 reports covering occupancy, revenue, channel performance, taxes and custom dashboards.hotesoft.com · read 21 Oct 2026
- API
- HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems.hotesoft.com · read 21 Oct 2026
- Channel manager
- Rates and availability can be synchronized across Booking.com, Expedia, Airbnb and other OTA channels.hotesoft.com · read 21 Oct 2026
- Company identity
- The HoteSoft homepage identifies the company as HoteSoft Ltd and gives Accra, Ghana as its footer location.hotesoft.com · read 21 Oct 2026
- Compliance
- HoteSoft states PCI DSS Level 1 compliance, GDPR compliance, and ISO 27001 certified infrastructure.hotesoft.com · read 30 Sep 2026
- Food and beverage
- The brochure describes restaurant POS, table management, kitchen display, menu modifiers, bar tracking and room-charge posting.hotesoft.com · read 21 Oct 2026
- Front desk
- Front-desk tools cover check-in, check-out, room assignment, housekeeping status and guest communication.hotesoft.com · read 21 Oct 2026
- Guest campaigns
- Users can segment guests and run targeted email campaigns for anniversaries, seasonal offers and re-engagement.hotesoft.com · read 21 Oct 2026
- Guest CRM
- Guest profiles can hold stay history, spending, preferences, feedback, ratings, lifetime value, repeat rate and VIP or loyalty tags.hotesoft.com · read 21 Oct 2026
- Guest messaging and campaigns
- The CRM supports direct messaging from a guest profile, guest segmentation, and targeted email campaigns.hotesoft.com · read 30 Sep 2026
- Guest profiles
- Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags.hotesoft.com · read 30 Sep 2026
- Hosting and backups
- HoteSoft says it runs on AWS with multi-region redundancy, backs up data every 15 minutes and offers 30-day point-in-time recovery.hotesoft.com · read 21 Oct 2026
- HotelTechReport status
- HotelTechReport lists HOIST GROUP - HotSoft with zero reviews, no hotel recommendations and pricing available by request.hoteltechreport.com · read 21 Oct 2026
- Implementation
- The vendor advertises setup in as little as three hours, data migration, named onboarding specialists and up to 30 days of parallel operation.hotesoft.com · read 21 Oct 2026
- Integrations
- Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems.hotesoft.com · read 21 Oct 2026
- Intended customers
- The brochure says HoteSoft is built for independent hotels, boutique chains, and global groups.hotesoft.com · read 30 Sep 2026
