Haptik

Haptik is a conversational AI platform for enterprises building agents for customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, with a visual flow builder and AI bot generation. Voice agents handle phone queries using intent detection and context-aware responses, and support more than 100 languages. Teams can select models including GPT, Llama, and Claude, and draw on enterprise knowledge in PDF, DOCX, PPTX, and CSV files or websites. Multiple retrieval systems are available for finding relevant information. Custom dashboards track measures such as first-time resolution, customer satisfaction, and NPS, and agents can hand queries to a person. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes the platform as supporting 200,000 concurrent users and 99.9% uptime. Pricing is on request; business inquiries can request a demo. Haptik was founded in 2013 and is headquartered in Mumbai, India.

Haptik brings agent building, voice support, knowledge retrieval, analytics, and human handoff into an enterprise conversational AI platform. Businesses need to contact Haptik for pricing or a demo.

Haptik suits enterprises in retail, e-commerce, fintech, and other industries that need conversational agents across customer service, sales, bookings, or lead qualification. It may also fit teams seeking voice agents, enterprise knowledge sources, and human handoff.

Overview

Haptik is an enterprise conversational AI platform for customer-facing agents across service, sales, bookings, and lead qualification. It is best suited to organizations that need chat and voice automation tied to enterprise knowledge and customer channels. The breadth is compelling for larger operations, but custom pricing and an enterprise orientation make it a poor first stop for small teams seeking a low-cost, self-serve bot.

Key features

A visual flow builder and AI bot generation give teams two ways to shape agent behavior. Haptik supports GPT, Llama, and Claude model selection, with deployment across web, chat, and voice. This range can accommodate different workflows, though choosing a model does not by itself guarantee good outcomes; businesses still need to determine which configuration suits their use case.

Voice agents handle phone queries with intent detection, context-aware responses, and support for more than 100 languages. That is a practical advantage for companies serving customers across language markets, while organizations focused only on simple, low-volume voice calls may find the enterprise platform more than they need.

Agents can retrieve information from PDFs, DOCX, PPTX, CSV files, and websites through multiple retrieval systems. Human handoff gives customers a path to staff when automation is insufficient, making the combination more useful for support workflows than a bot limited to scripted responses.

Custom dashboards track performance measures including first-time resolution, customer satisfaction, and NPS. Haptik also connects with channels and services such as WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. The range can help connect customer conversations with commerce and service operations, although buyers should confirm which integrations fit their particular workflows.

Haptik says its platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. It describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager from day one. These enterprise assurances matter most to organizations with demanding scale and governance needs.

Pricing

Haptik uses paid, custom pricing. Its Enterprise plan has no published price; businesses must request a demo for a quote. That means prospective buyers need a sales conversation before they can judge cost against their volume, channels, and support requirements. There is no free plan or self-serve entry price described, so smaller teams that need to validate a bot on a tight budget may prefer a product with a clear trial or free tier.

Platforms

Haptik supports Android, iOS, web, and API access, with multichannel deployment. Its agents can serve web, chat, and voice experiences, making it a fit for organizations that need to reach customers across more than one touchpoint rather than operate a single-channel bot.

Who it's for

Haptik targets enterprises, particularly in retail, e-commerce, and fintech, and its stated use cases span customer service, sales, bookings, and lead qualification. It is most persuasive for businesses that need voice and chat agents, company knowledge retrieval, escalation to human staff, and performance reporting in one platform. Small businesses, solo developers, or teams wanting a straightforward chatbot with transparent pricing should look elsewhere.

Pros and cons

• Pros: Voice support for more than 100 languages broadens its fit for international customer operations.
• Pros: Document and website retrieval, human handoff, and custom performance dashboards cover several stages of a customer-service workflow.
• Pros: The stated concurrency capacity, uptime, compliance certifications, and dedicated Customer Success Manager address enterprise operational concerns.
• Cons: Custom pricing requires a sales discussion, making budgeting and comparison harder before engagement.
• Cons: The enterprise focus and lack of a stated free tier leave budget-conscious or small teams without an obvious low-risk starting point.

Alternatives

For a free voice assistant on Android or iOS, SoundHound offers a free, ad-supported plan and a one-time $$6.99 ad-free option; it is a consumer-oriented alternative rather than a stated enterprise agent platform. Yellow.ai is worth considering when a free web or mobile starting point matters: its Free plan includes one AI agent, 500 monthly usage, a two-agent limit, 1,000 records, and one active campaign.

Mujib is another alternative for teams considering voice-only or chat-only deployment, with account-specific quotas and rates. Choose Ada as another paid customer-service platform option if you want to compare a product available across Android, API, iOS, and web. Guzli may suit teams seeking an entry-level paid chatbot: its Hobby plan is $39 a year and includes 1,000 message credits per month and one AI agent.

For voice-focused projects with usage-based pricing, Retell AI charges $0.07–$0.31 per minute and includes $10 in free credits and 20 concurrent calls. Sonalyx offers a free tier with 20 minutes and one concurrent call, useful for a limited initial evaluation. For a smaller website chatbot, Chatbyte has an Essential plan at $45 a month, with one chatbot, 100 conversations per month, and 15 MB of knowledge content.

Use the Voicebot Software, Conversational AI Platforms, Chatbot Builders, and Live chat software lists to compare products by category.

Verdict

Haptik is a strong candidate for enterprises that want customer agents spanning voice and chat, grounded in internal knowledge and backed by human escalation, analytics, and enterprise-scale claims. Its central drawback is the opaque, demo-led pricing and lack of a low-cost self-serve route. Choose it when breadth and enterprise support justify a sales-led purchase; look elsewhere when transparent pricing, a free trial, or a narrowly focused bot matters more.