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Best Matrix42 IT Service Management Alternatives in 2026

Updated

20 apps from IT SLA management software ranked against Matrix42 IT Service Management on the same published basis.

  1. 1
    Desk365 Free plan AndroidapiiOSWeb $12/mo7.8
    Matrix42 IT Service Management vs Desk365
  2. 2
    KIX Free plan AndroidapiiOSLinuxself-hosted €33/mo7.7
    Matrix42 IT Service Management vs KIX
  3. 3
    Alemba Service Manager AndroidapiiOSself-hostedWeb 7.2
    Matrix42 IT Service Management vs Alemba Service Manager
  4. 4
    GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo7.2
    Matrix42 IT Service Management vs GLPI
  5. 5
    Xurrent Service Level Management AndroidapiiOSWeb 7.2
    Matrix42 IT Service Management vs Xurrent Service Level Management
  6. 6
    Proactivanet ITSM AndroidapiiOSWeb 7.1
    Matrix42 IT Service Management vs Proactivanet ITSM
  7. 7
    Web Help Desk Free trial iOSLinuxMacself-hostedWeb $26.67/mo7.1
    Matrix42 IT Service Management vs Web Help Desk
  8. 8
    Freshservice Free trial AndroidapiiOSWeb $19/mo7.0
    Matrix42 IT Service Management vs Freshservice
  9. 9
    Jitbit Helpdesk Free trial AndroidapiiOSLinuxself-hosted $24/mo7.0
    Matrix42 IT Service Management vs Jitbit Helpdesk
  10. 10
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.0
    Matrix42 IT Service Management vs Matrix42 FastViewer
  11. 11
    Chronodesk Free trial AndroidiOSWeb $15/mo6.9
    Matrix42 IT Service Management vs Chronodesk
  12. 12
    SmartSuite Enterprise Service Desk Free trial AndroidapiiOSWeb $15/mo6.9
    Matrix42 IT Service Management vs SmartSuite Enterprise Service Desk
  13. 13
    SolarWinds Service Desk Free trial AndroidapiiOSWeb $39/mo6.9
    Matrix42 IT Service Management vs SolarWinds Service Desk
  14. 14
    TOPdesk Free trial AndroidapiiOSself-hostedWeb £51/mo6.9
    Matrix42 IT Service Management vs TOPdesk
  15. 15
    Alloy Navigator Free trial AndroidapiiOSself-hostedWeb $19/mo6.8
    Matrix42 IT Service Management vs Alloy Navigator
  16. 16
    HaloITSM Free trial AndroidapiiOSself-hostedWeb £66/mo6.8
    Matrix42 IT Service Management vs HaloITSM
  17. 17
    ITSM 365 AndroidiOSWeb 6.8
    Matrix42 IT Service Management vs ITSM 365
  18. 18
    ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo6.8
    Matrix42 IT Service Management vs ManageEngine ServiceDesk Plus
  19. 19
    OpenText Service Management AndroidiOSWeb 6.8
    Matrix42 IT Service Management vs OpenText Service Management
  20. 20
    OTRS AndroidapiiOSLinuxself-hosted 6.8
    Matrix42 IT Service Management vs OTRS

Matrix42 IT Service Management alternatives compared

#AppScoreFree planFromRuns on
1Desk3657.8Free plan$12/moAndroid, API, iOS, Web
2KIX7.7Free plan€33/moAndroid, API, iOS, Linux, self-hosted, Web
3Alemba Service Manager7.2No—Android, API, iOS, self-hosted, Web, Windows
4GLPI7.2No€19/moAndroid, API, Linux, Mac, self-hosted, Web, Windows
5Xurrent Service Level Management7.2No—Android, API, iOS, Web
6Proactivanet ITSM7.1No—Android, API, iOS, Web
7Web Help Desk7.1No$26.67/moiOS, Linux, Mac, self-hosted, Web, Windows
8Freshservice7.0No$19/moAndroid, API, iOS, Web
9Jitbit Helpdesk7.0No$24/moAndroid, API, iOS, Linux, self-hosted, Web, Windows
10Matrix42 FastViewer7.0No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
11Chronodesk6.9No$15/moAndroid, iOS, Web
12SmartSuite Enterprise Service Desk6.9No$15/moAndroid, API, iOS, Web
13SolarWinds Service Desk6.9No$39/moAndroid, API, iOS, Web
14TOPdesk6.9No£51/moAndroid, API, iOS, self-hosted, Web
15Alloy Navigator6.8No$19/moAndroid, API, iOS, self-hosted, Web, Windows
16HaloITSM6.8No£66/moAndroid, API, iOS, self-hosted, Web
17ITSM 3656.8No—Android, iOS, Web
18ManageEngine ServiceDesk Plus6.8No$13/moAndroid, iOS, Linux, Mac, Web, Windows
19OpenText Service Management6.8No—Android, iOS, Web
20OTRS6.8No—Android, API, iOS, Linux, self-hosted, Web
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Questions about Matrix42 IT Service Management alternatives

What is the best alternative to Matrix42 IT Service Management?

Desk365, number 1 in IT SLA management software with a score of 7.8 out of 10. The others here: KIX, Alemba Service Manager, GLPI and 16 more.

What is the best free alternative to Matrix42 IT Service Management?

Desk365 is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.