The best Matrix42 IT Service Management alternatives

GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.

It suits organizations looking for an IT help desk with options to add asset management, change management or projects.

Jira suits software, product, marketing, operations, and other teams that need to assign and track coordinated work.

InvGate suits organizations coordinating service work across IT and other departments.

iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.

It suits IT teams managing service incidents, requests, changes, problems, and assets.

TOPdesk is suited to service teams in IT, Facility Management, and HR.

Ivanti ESM is intended for enterprises extending service management across departments and supporting workflows outside IT.

ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.

OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based…

IFS ESM suits businesses that manufacture, service, or manage complex assets and want to coordinate requests across IT and departments such as HR,…

SimpleOne ITSM is aimed at corporate and government organizations, including large enterprises and shared service centers.

ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.

It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.