The best Kapture CX alternatives

Odoo Helpdesk suits support teams that need ticket intake across several channels, workflow automation, and customer self-service.

It suits support, sales, and engagement teams that want to manage customer conversations across channels.

It suits support teams that need shared case handling, automation, service levels, and customer self-service.

Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.

Desk365 may suit customer support or IT teams that handle tickets across several channels.

Freshdesk suits service teams managing customer requests across multiple channels.

It suits teams handling customer conversations across the listed channels and creating searchable help-center content.

Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels.

It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.

It suits companies that need customer support across chat, messaging and other channels, with agents working across desktop or mobile apps.

Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.

FreeScout suits organizations looking for a self-hosted support inbox with no listed caps on agents, tickets, or mailboxes.

LiveAgent suits support teams that handle several communication channels and want them in a shared inbox.

Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.

Deskero fits support operations that need shared inbox handling, customer self-service, and escalating automation.

Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk.

Kayako suits organizations needing shared customer-support workflows, AI-assisted resolution, and integrations.

It suits organizations managing customer support or IT service operations.