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JustCall Speech Analytics
San Francisco, California, United States
What it is
JustCall Speech Analytics analyzes calls and provides live call analysis, sentiment analysis, compliance monitoring, automatic topic detection, and agent coaching tools. It is available on Android, iOS, and the web. JustCall lists a 14-day trial but no free plan. Team costs $29 a month when billed annually and requires at least two licenses. Pro is $49 a month, billed annually, with the same two-license minimum. Pro Plus costs $89 a month under annual billing and also requires at least two licenses. Business has no listed price and requires at least 10 licenses; SalesPro has no listed price and requires at least two. The listed starting rate is $29 per user per month on annual billing. The company lists its headquarters in San Francisco, California, United States. Teams comparing options should account for the annual billing terms and minimum license counts as well as the available call analysis and coaching capabilities.
For and against
For
- Analyzes live calls.
- Includes sentiment and compliance analysis.
- Automatically detects topics.
- Includes agent coaching tools.
Against
- No free plan is listed.
- The trial lasts 14 days.
- Team, Pro, and Pro Plus require at least two licenses.
- Business requires at least 10 licenses.
The verdict
JustCall Speech Analytics brings call monitoring and coaching features together across its listed platforms. Its trial, annual billing, and plan-specific license minimums are important considerations.
Who it suits
It suits teams seeking call analysis features such as sentiment review, compliance monitoring, topic detection, and agent coaching. The listed plan minimums make license requirements relevant when evaluating it.
Plans and prices
Team
Minimum license: 2
Read 24 Sep 2026 · justcall.io
Pro
Minimum license: 2
Read 24 Sep 2026 · justcall.io
Pro Plus
Minimum license: 2
Read 24 Sep 2026 · justcall.io
Business
Minimum license: 10
Read 24 Sep 2026 · justcall.io
SalesPro
Minimum license: 2
Read 24 Sep 2026 · justcall.io
The review
JustCall Speech Analytics combines live call analysis, sentiment tracking, compliance monitoring, topic detection, and agent coaching for teams using Android, iOS, or the web. It suits contact center and sales teams that want these capabilities in one service and can meet its two-seat minimum on the entry plans. Annual pricing starts at $29 a month per user.
Overview
The feature set covers both call review and agent development: teams can monitor calls as they happen, track sentiment and compliance, identify topics automatically, and use coaching tools. That breadth makes JustCall a practical fit for teams seeking a shared speech analytics workflow. Its value depends on needing several of those functions; a team looking only for basic call auditing may find the paid entry point harder to justify.
Key features
- Live call analysis: Gives teams a way to analyze calls in progress, which is useful when real-time visibility matters.
- Sentiment analysis: Adds a view of customer sentiment to call review, helping teams assess conversations beyond their subject matter.
- Compliance monitoring: Supports monitoring calls for compliance, a relevant capability for teams with call-handling requirements.
- Automatic topic detection: Identifies conversation topics automatically, reducing the need to rely entirely on manual categorization.
- Agent coaching tools: Connects analysis to coaching, making the service more useful for teams that want call insights to inform agent development.
Pricing
JustCall has no free plan and offers a 14-day trial. The listed paid plans are billed annually, with a minimum of two licenses on Team, Pro, and Pro Plus. The entry price is $29 a month; the annual commitment and two-seat floor make it better suited to teams ready to adopt the service than to individuals evaluating a low-cost monthly option.
| Plan | Price and minimum | What it means |
|---|---|---|
| Team | $29 a month, billed annually; minimum 2 licenses | The lowest-priced listed option, suitable for teams that want to start with the entry tier and can commit to annual billing. |
| Pro | $49 a month, billed annually; minimum 2 licenses | A higher-priced tier; the plan-specific feature differences are not established, so the price alone does not show which teams should upgrade. |
| Pro Plus | $89 a month, billed annually; minimum 2 licenses | The most expensive plan with a published price. Teams should weigh the higher per-user cost against their needs before choosing it. |
| Business | Custom pricing; minimum 10 licenses | The ten-license minimum makes this a fit only for larger deployments prepared to request a quote. |
| SalesPro | Custom pricing; minimum 2 licenses | A quoted option for teams that meet the two-license floor and prefer a sales-focused plan. |
The named plans do not have published feature-by-feature differences, so buyers should confirm which tier includes the capabilities they need before committing. The trial offers a limited window to assess fit; there is no free plan for continued use.
Platforms
JustCall Speech Analytics is available on Android, iOS, and the web. This mix supports teams that need mobile as well as browser access, though the platform list alone does not establish whether every capability works identically across them.
Who it's for
JustCall is best suited to contact center or sales teams that want live analysis, sentiment and compliance monitoring, topic detection, and coaching in the same offering. The $$29 monthly entry plan and two-license minimum make it a clearer fit for small teams than for solo users. Larger organizations considering Business should account for its ten-license minimum and custom pricing.
Pros and cons
- Pro: Live analysis, sentiment, compliance monitoring, automatic topic detection, and coaching cover several distinct call-review needs in one service.
- Pro: Android, iOS, and web support gives teams multiple ways to access the platform.
- Con: There is no free plan, and the trial lasts 14 days, limiting the no-cost evaluation period.
- Con: The listed paid plans require annual billing and at least two licenses, raising the commitment for small buyers.
- Con: Business requires at least ten licenses, while Business and SalesPro use custom pricing, making cost planning less direct.
Alternatives
Call Center Speech Analytics Software is a useful starting point for readers comparing the wider category.
- Convin is worth considering if a free plan matters: it has a free Quality Management Software plan, a free trial, and Android, iOS, and web support.
- SESTEK Text-to-Speech may suit buyers seeking API, Linux, self-hosted, or Windows platforms; its listed pay-as-you-go and subscription options have unpublished pricing.
- Level AI Contact Center Analytics is another paid option for teams considering API or web access; pricing is not published.
- QEval is built by ETS Labs, Etech Global Services’ applied AI division, and is available through API and web; its deployment pricing is quoted.
- AmplifAI Quality Assurance is a paid alternative available through API, self-hosted, and web platforms.
- Feelingstream is a paid alternative with API, macOS, self-hosted, web, and Windows platforms.
- MaxContact Auto QA may fit teams that prefer pricing based on conversation volume and flexible monthly or annual contracts, with a customised quote.
- Xdroid Customer Interaction Intelligence Platform is another paid API, self-hosted, and web option; its FAQ states a minimum of 25 agents.
Verdict
Choose JustCall Speech Analytics if your team needs live call analysis alongside sentiment, compliance, topic detection, and agent coaching, and can accept annual billing and the license minimums. Its broad set of listed capabilities is the main reason to choose it. Look elsewhere if you need a free ongoing plan, a short commitment, or a clear price for a larger deployment.
