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OpenText AI Operations Management (formerly Operations Bridge)
OpenText lists its corporate headquarters in Waterloo, Ontario, Canada.
What it is
OpenText AI Operations Management, formerly Operations Bridge, is a paid AIOps platform that correlates observability data with a service model of applications, infrastructure, and networks to help prevent incidents. Its diagnostic AI agent examines topology, events, changes, and telemetry, then presents evidence for findings. The platform detects anomalies against learned baselines and correlates events to reduce noise. It discovers and monitors infrastructure and services across hybrid clouds, either automatically or as code for new environments and applications. Automated remediation runs predefined tasks with policy guardrails, role-based access, approvals, and an audit trail. OpenText lists more than 1,000 prebuilt integrations, including ServiceNow, Datadog, Jira, Splunk, and VMware. Deployment options include SaaS, hybrid, on premises, and a fully air-gapped AI deployment. The SaaS description specifies encrypted external traffic in transit, annual independent audits of applicable policies, 24x7 application support, and a 99.9% availability SLA. Pricing is on request; there is no free plan, but a 60-day trial is advertised for already-installed products.
For and against
For
- More than 1,000 prebuilt integrations
- Evidence-based diagnostic AI agent
- Policy-guarded automated remediation
- SaaS, hybrid, on-premises, and air-gapped options
- 60-day trial without a credit card
Against
- No free plan
- Pricing is available only on request
- Trial requires the product already installed
The verdict
OpenText AI Operations Management brings discovery, event correlation, diagnosis, and controlled remediation into one AIOps platform. Its deployment choices and integration catalog are broad, while access requires paid pricing and an installed product for the trial.
Who it suits
The platform suits teams managing hybrid-cloud infrastructure, services, and observability at enterprise scale. It is relevant when automated remediation, event correlation, and broad integrations are required.
Plans and prices
Express
Private cloud · event management
Read 4 Oct 2026 · opentext.com
Premium
Private or public cloud · event management · infrastructure and cloud monitoring · SLA, business process, and real user monitoring
Read 4 Oct 2026 · opentext.com
On the record
- Company
- OpenText says it was founded in 1991.opentext.com · read 4 Oct 2026
- Deployment
- The product is available as SaaS, hybrid, on premises, or with a fully air-gapped AI deployment option.opentext.com · read 4 Oct 2026
- Discovery
- It discovers and monitors infrastructure and services across hybrid cloud environments, automatically or as code with new environments or applications.opentext.com · read 4 Oct 2026
- Event management
- The product detects anomalies against learned baselines and uses AI to correlate events and reduce noise.opentext.com · read 4 Oct 2026
- Integrations
- OpenText says the product has more than 1,000 prebuilt integrations across ITSM, cloud, and monitoring tools, including ServiceNow, Datadog, Jira, Splunk, and VMware.opentext.com · read 4 Oct 2026
- Purpose
- OpenText AI Operations Management is an autonomous AIOps platform that correlates observability data with a service model of applications, infrastructure, and networks to help prevent incidents.opentext.com · read 4 Oct 2026
- Remediation
- Automated remediation runs predefined tasks with policy guardrails, role-based access, approvals, and an audit trail.opentext.com · read 4 Oct 2026
- Root cause analysis
- Its diagnostic AI agent investigates topology, events, changes, and telemetry and presents evidence for its findings.opentext.com · read 4 Oct 2026
- Security
- The SaaS service description says external network traffic is encrypted in transit and an independent third party audits applicable service policies annually.opentext.com · read 4 Oct 2026
- Support
- The SaaS service description specifies 24x7 application support and a 99.9% availability SLA for the service.opentext.com · read 4 Oct 2026
- Trial requirements
- OpenText advertises a free 60-day trial without a credit card and says the product must already be installed.opentext.com · read 4 Oct 2026
