Best Cresta Alternatives in 2026
Updated
20 apps from AI customer service software ranked against Cresta on the same published basis.
- 1Cresta vs SparrowDesk
- 2Cresta vs Yellow.ai
- 3Cresta vs Kustomer
- 4Cresta vs Ada
- 5Cresta vs Intercom
- 6Cresta vs Genesys Cloud CX
- 7Cresta vs Mavenoid
- 8Cresta vs Agentforce Contact Center
- 9Cresta vs Re:amaze
- 10Cresta vs Kindly
- 11Cresta vs Freshdesk
- 12Cresta vs YundaDesk
- 13Cresta vs Zoho Desk
- 14Cresta vs Gladly
- 15Cresta vs Hiver
- 16Cresta vs LivePerson Conversational Cloud
- 17Cresta vs Talkdesk CX Cloud
- 18Cresta vs Talkdesk Quality Management
- 19Cresta vs Cognigy
- 20Cresta vs Forethought Solve
Cresta alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | SparrowDesk | 7.9 | Free plan | $16/mo | Android, API, Web |
| 2 | Yellow.ai | 7.6 | Free plan | Free | Web, iOS, Android |
| 3 | Kustomer | 7.3 | No | — | Android, API, iOS, Web |
| 4 | Ada | 7.1 | No | — | Android, API, iOS, Web |
| 5 | Intercom | 7.1 | No | $19/mo | Android, iOS, Web |
| 6 | Genesys Cloud CX | 7.0 | No | $75/mo | Web, Windows, Mac, iOS, Android |
| 7 | Mavenoid | 7.0 | No | — | Android, API, iOS, Web |
| 8 | Agentforce Contact Center | 6.9 | No | $50/mo | Web, iOS, Android |
| 9 | Re:amaze | 6.8 | No | $29/mo | Web, iOS, Android |
| 10 | Kindly | 6.7 | No | — | Android, iOS, Web |
| 11 | Freshdesk | 6.4 | Free plan | $19/mo | API |
| 12 | YundaDesk | 6.2 | Free plan | $20/mo | Web |
| 13 | Zoho Desk | 6.2 | Free plan | ₹420/mo | API |
| 14 | Gladly | 5.6 | No | — | API, Web |
| 15 | Hiver | 5.6 | No | $25/mo | API |
| 16 | LivePerson Conversational Cloud | 5.5 | No | — | Web |
| 17 | Talkdesk CX Cloud | 5.5 | No | $85/mo | Web |
| 18 | Talkdesk Quality Management | 5.5 | No | $165/mo | Web |
| 19 | Cognigy | 5.4 | No | — | Web |
| 20 | Forethought Solve | 5.4 | No | — | API, Web |
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Questions about Cresta alternatives
What is the best alternative to Cresta?
SparrowDesk, number 1 in AI customer service software with a score of 7.9 out of 10. The others here: Yellow.ai, Kustomer, Ada and 16 more.
What is the best free alternative to Cresta?
SparrowDesk is the best-ranked alternative with a free plan. 5 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.