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Botmaker
What it is
Botmaker is a platform for building AI agents that handle customer conversations and workflows. Its messaging agents can answer common questions and qualify leads across WhatsApp, Instagram, Webchat, and other channels. The platform can also read, classify, and reply to email, and automate inbound and outbound phone and WhatsApp Business calls. Customer service can use automated agents, multi-agent live chat, or a combination of people and automation. Botmaker lists integrations with CRM, ERP, payment systems, ecommerce, and customer APIs. Its channels include Facebook Messenger, Slack, Teams, Telegram, and Apple Messages for Business. Dashboards report on users, sessions, and agents, with data export and connections to business intelligence tools. Mobile apps for iOS and Android let agents access conversations and reply from smartphones. Standard costs $149 a month and includes 3,000 conversations and 10 agent accesses. WhatsApp Business Platform account setup has a one-time 99 USD fee; WhatsApp notifications incur WhatsApp's cost plus a 20% service fee.
For and against
For
- Automates messaging, email, and phone conversations
- Supports human, automated, and hybrid customer service
- Connects with CRM, ERP, ecommerce, and customer APIs
- Includes mobile apps for agents
Against
- Standard costs $149 a month
- WhatsApp account setup has a one-time 99 USD fee
- WhatsApp notifications add a 20% service fee to WhatsApp cost
The verdict
Botmaker brings customer conversation automation, integrations, live-agent support, and reporting into one platform. Consider the monthly plan limits and additional WhatsApp charges when evaluating its fit.
Who it suits
Botmaker suits businesses automating sales, customer service, lead capture, campaigns, or internal employee support. It may fit teams that need messaging, email, and voice workflows alongside human live-chat support.
Plans and prices
Standard
3,000 conversations · unlimited bots · 10 agent accesses · $0.07 per extra conversation
Read 12 Oct 2026 · botmaker.com
Scale
5,000 conversations · unlimited bots · 20 agent accesses · $0,06 per extra conversation
Read 12 Oct 2026 · botmaker.com
Pro
10,000 conversations · unlimited bots · 50 agent accesses · $0,05 per extra conversation
Read 12 Oct 2026 · botmaker.com
Enterprise
Unlimited conversations · unlimited bots · customized agent access · up to 300 free initial conversations
Read 12 Oct 2026 · botmaker.com
On the record
- Additional WhatsApp fee
- Opening a WhatsApp Business Platform account has a one-time $99 USD fee, and WhatsApp notifications are charged at WhatsApp cost plus a 20% service fee.botmaker.com · read 12 Oct 2026
- AI bot generation
- Yesbotmaker.com · read 21 Sep 2026
- Analytics
- Its dashboards provide real-time reports on users, sessions, and agents, with data export or API connections to business intelligence solutions.botmaker.com · read 12 Oct 2026
- Channels
- The listed channels include WhatsApp, Instagram, Facebook Messenger, Slack, Teams, Telegram, Webchat, and Apple Messages for Business.botmaker.com · read 12 Oct 2026
- Deployment channels
- multichannelbotmaker.com · read 21 Sep 2026
- Email and voice
- Botmaker says its agents can read, classify, and reply to emails and automate inbound and outbound phone and WhatsApp Business calls.botmaker.com · read 12 Oct 2026
- Human handoff
- Yesbotmaker.com · read 21 Sep 2026
- Human support
- The platform includes multi-agent live chat and supports human, automated, or hybrid customer service.botmaker.com · read 12 Oct 2026
- Integrations
- Botmaker lists native integrations with CRM, ERP, payment systems, ecommerce, and customers' own APIs.botmaker.com · read 12 Oct 2026
- Intended use
- Botmaker describes use cases including sales automation, customer service, lead capture, campaigns, and internal employee support.botmaker.com · read 12 Oct 2026
- Knowledge-base answers
- Yesbotmaker.com · read 21 Sep 2026
- Messaging agents
- Its messaging AI agents automate conversations on WhatsApp, Instagram, Webchat, and other channels, handle common queries, and qualify leads around the clock.botmaker.com · read 12 Oct 2026
- Mobile app
- Botmaker offers iOS and Android apps for agents to access conversations and reply from smartphones.botmaker.com · read 12 Oct 2026
- Included conversations
- 3000botmaker.com · read 21 Sep 2026
- Product
- Botmaker describes its platform as a way to build autonomous AI agents for customer conversations and workflows.botmaker.com · read 12 Oct 2026
- Security
- Botmaker says it is certified and works under ISO 27001, complies with European and Brazilian data protection laws, and monitors traffic with DDoS defenses and application defenses against SQL injection and XSS.botmaker.com · read 12 Oct 2026
- Paid from
- 149botmaker.com · read 21 Sep 2026
- Support
- Standard, Scale, and Pro list chat, platform, and email support; Enterprise lists personalized attention.botmaker.com · read 12 Oct 2026
