Matrix42 FastViewer

Matrix42 FastViewer is remote support software for IT teams that need access to and control of employee computers, other company devices, or servers. It offers browser access, Windows and Mac desktop apps, mobile apps, and integration with Matrix42 Enterprise Service Management. Support tools include unattended access, multiple sessions, and multi-monitor support. Administrators can run remote PowerShell or CMD, reboot devices, and switch users. File transfer and clipboard sharing are supported, with each file transfer limited to 2 GB. The product can be deployed in the cloud or on premises and lists two-factor authentication, access profiles, and 256-bit AES encryption. Each license covers one concurrent session and up to 100 installed agents; only the supporter needs a license. A license costs €540 per concurrent session per year, plus 19% VAT. A free 30-day cloud trial includes online support, requires no credit card, and ends automatically without a charge. The maker describes FastViewer for IT departments, service agents, and developers. Matrix42 FastViewer is based in Frankfurt am Main, Germany, and was founded in 1992.

FastViewer combines remote access, device administration, and file sharing, with cloud and on-premises deployment options. Its trial offers a way to evaluate the service, while ongoing licensing is priced per concurrent session.

FastViewer suits IT departments, service agents, and developers who need remote support, device control, or file sharing. Its license model is based on concurrent sessions rather than each installed agent.

Overview

Matrix42 FastViewer is remote-support software for controlling employee computers, servers, and other company devices. It is best suited to IT departments and service agents that need device administration as well as support, particularly those already using Matrix42 service-management tools. Its strongest case is combining remote control with administrative commands and flexible deployment; its per-session licensing makes cost depend on simultaneous support work.

Key features

Unattended access, multiple sessions, and multi-monitor support make FastViewer useful for both scheduled maintenance and live troubleshooting. Supporters can also reboot devices, switch users, and run remote PowerShell or CMD commands, which gives IT teams practical control beyond viewing a screen. Session recording is supported.

File transfer and clipboard sharing help move information during support, but the 2 GB per-file limit rules out larger transfers through this route. Two-factor authentication and access profiles provide ways to control access, while data is protected with 256-bit AES encryption.

Connection options include a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management. In that integration, agents can use AI-assisted ticket insights before a session. Cloud and on-premises deployment options suit organizations with different operating requirements, including those that want an on-premises server solution.

Pricing

The Matrix42 FastViewer plan costs €540 a year, billed at 540.00 € per concurrent session per year, plus 19% VAT. Each license covers one concurrent session and up to 100 installed agents; only the supporter needs a license. That model avoids licensing every employee whose device may need assistance, but organizations that regularly need several supporters working at once must budget for multiple concurrent-session licenses.

A free plan is not offered. The free 30-day trial includes cloud access and online support, requires no credit card, and ends automatically without a charge. It is a practical way to assess the service before committing, but it does not provide a permanent no-cost option. The trial's cloud access also does not evaluate an on-premises setup.

Platforms

FastViewer supports web, Windows, macOS, iOS, and Android, with mobile apps available. The combination of browser, desktop, and mobile support gives teams several ways to connect, while the cloud or on-premises deployment choice accommodates different infrastructure preferences.

Who it's for

FastViewer is a strong fit for IT departments, service agents, and developers who need to support or administer company devices, especially where Matrix42 tools are already part of service workflows. Its 100-agent allowance per license can cover a sizable managed-device group for a single concurrent supporter. It is less suitable when a team needs unrestricted large-file transfers or many simultaneous support sessions at a low fixed cost.

Pros and cons

• Pros: One license covers up to 100 installed agents, while only the supporter needs a license.
• Pros: Cloud and on-premises options, plus integration with Matrix42 Enterprise Service Management, accommodate different deployment and service workflows.
• Cons: The 2 GB per-file transfer ceiling can obstruct support that involves larger files.
• Cons: Each license permits only one concurrent session, so simultaneous support needs increase licensing costs.
• Cons: There is no free plan; the ongoing price is €540 a year per concurrent session, plus 19% VAT.

Alternatives

For teams focused on software-spend management rather than remote device support, Cledara offers paid plans organized around 20 or 75 software applications, with a tailored Pro plan. 1Password is a paid alternative for readers seeking password management across desktop and mobile platforms rather than remote device control.

ManageEngine SaaS Manager Plus is worth considering for SaaS oversight when a free tier covering up to two applications after trial is a better fit than per-session remote support. Corma offers a free tier for identity-provider connection, browser extension, SSO connection, and 10 apps, making it a more relevant choice for basic SaaS access management.

SpendVera suits teams seeking subscription cost transparency, with a free plan for up to 10 subscriptions. Teisko is another free-tier option for app administration, allowing unlimited apps and up to 100 managed users, but it does not offer a free trial.

Vendr offers a free Chrome extension with pricing insights for more than 20,000 software products. USU Knowledge Management is a modular enterprise knowledge-management option for organizations prioritizing IT knowledge resources over remote support.

Readers comparing adjacent categories can also browse SaaS Management Platforms, Software Asset Management Software, IT Problem Management Software, IT Automation Software, IT Service Catalog Software, and CMDB Software.

Verdict

Choose Matrix42 FastViewer if your support team needs remote device administration, up to 100 installed agents per licensed supporter, and the option to run in the cloud or on premises. Its clearest advantage is combining operational device controls with Matrix42 service-workflow integration. Look elsewhere if you need free ongoing access, larger file transfers, or several simultaneous support sessions without multiplying per-session licenses.