The best OpenText Service Manager alternatives

GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.

It suits organizations looking for an IT help desk with options to add asset management, change management or projects.

KIX may suit organizations managing help desk, IT service, customer support, or field service work.

Jira suits software, product, marketing, operations, and other teams that need to assign and track coordinated work.

Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments.

InvGate suits organizations coordinating service work across IT and other departments.

iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.

Freshservice is aimed at IT teams managing employee support, assets, and operations.

It suits IT teams managing service incidents, requests, changes, problems, and assets.

TOPdesk is suited to service teams in IT, Facility Management, and HR.

It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.

Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.

ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.

ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.

It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.