- Home
- Business Phone Systems
- VitalPBX
VitalPBX
VitalPBX · Miami, Florida, United States · founded 2017
What it is
VitalPBX is a phone system with desktop and mobile apps, plus an auto attendant, custom call routing and voicemail transcription. It is available on the web, Windows, macOS, Linux, iOS and Android. The free Community plan costs nothing and includes 12 extensions, 2 VitXi WebRTC clients and 20 devices. Three paid options are listed: Enterprise at $100 a month, Call Center at $200 a month and Multi-Tenant at $250 a month. Enterprise lists 50 VitXi WebRTC clients, 2 mobile clients and 1 tenant. Call Center lists 2 mobile clients and 1 tenant; Multi-Tenant lists 2 mobile clients. These listed allowances differ by plan and provide details to weigh when selecting an option. VitalPBX is the maker and is headquartered in Miami, Florida, United States.
For and against
For
- Includes an auto attendant and custom call routing.
- Voicemail transcription is listed.
- Available on web, desktop and mobile platforms.
- Community plan includes 12 extensions and 20 devices.
Against
- Community plan is limited to 2 VitXi WebRTC clients.
- Enterprise lists 2 mobile clients and 1 tenant.
- Call Center lists 2 mobile clients and 1 tenant.
- Multi-Tenant lists 2 mobile clients.
The verdict
VitalPBX combines core phone-system features with desktop and mobile access. Compare the listed extension, device, client and tenant allowances with your needs.
Who it suits
It suits organizations looking for a phone system with desktop and mobile apps, custom call routing and voicemail transcription.
Plans and prices
Community
12 extensions · unlimited simultaneous calls by server capacity · 2 VitXi WebRTC clients · provision 20 devices
Read 15 Oct 2026 · vitalpbx.com
Enterprise
unlimited extensions/calls by server capacity · commercial features · Sonata Switchboard/Billing/Recording · 50 VitXi clients
Read 15 Oct 2026 · vitalpbx.com
Call Center
unlimited extensions/calls by server capacity · all commercial modules · Sonata Switchboard/Billing/Recording/Dialer/Stats · VitXi
Read 15 Oct 2026 · vitalpbx.com
Multi-Tenant
unlimited extensions/calls by server capacity · all commercial modules · Sonata suite · VitXi
Read 15 Oct 2026 · vitalpbx.com
On the record
- AI features
- Paid tiers include voicemail and recording transcription, AI agents, Helpdesk AI and text-to-audio capabilities, with AI-agent availability varying by plan.vitalpbx.com · read 15 Oct 2026
- API
- VitalPBX provides an API for retrieving information from the PBX and tenants; administrators create scoped application keys in the admin interface and the full reference is published in Postman.docs.vitalpbx.com · read 15 Oct 2026
- Auto attendant
- Yesvitalpbx.com · read 21 Sep 2026
- Call-center features
- Call-center functions include queue distribution, unlimited agents and queues, hot desking, supervision, recording, queue/agent reports and outbound dialing.docs.vitalpbx.com · read 15 Oct 2026
- Call center tools
- The Call Center and Multi-Tenant offerings include Sonata modules such as Switchboard, Billing, Recording, Dialer, and Stats.vitalpbx.com · read 11 Oct 2026
- Call routing
- customvitalpbx.com · read 21 Sep 2026
- Company
- LinkedIn lists the maker as privately held VitalPBX LLC, headquartered in Miami, Florida, founded in 2017, with 11–50 employees.linkedin.com · read 15 Oct 2026
- Company scale claim
- A recent LinkedIn company update claims more than 70,000 installations across 130+ countries.linkedin.com · read 15 Oct 2026
- Core features
- The feature matrix lists voicemail, firewall, intrusion detection, video conferencing, CDR, user portal, audio/video codecs and call recording in every plan.vitalpbx.com · read 15 Oct 2026
- CRM integrations
- The CRM Connector currently documents Salesforce and Zoho integrations, with call journaling, contact synchronization and automatic contact creation.docs.vitalpbx.com · read 15 Oct 2026
- CRM recording limitation
- Embedded call-recording playback in the CRM connector is documented as available for Zoho CRM at the time of the guide.docs.vitalpbx.com · read 15 Oct 2026
- Deployment
- The download page offers an ISO and installation guides for virtual machines, hardware, and VPS deployments.vitalpbx.com · read 11 Oct 2026
- Desktop and mobile apps
- Yesvitalpbx.com · read 21 Sep 2026
- Developer repositories
- The maker maintains public GitHub repositories containing VPS installers, migration scripts, stress tests, integrations and sample code, rather than publishing the complete PBX source.github.com · read 15 Oct 2026
- Documentation
- The Wiki covers installation, administration, VitXi, Sonata Switchboard, Stats, Dialer, Recordings, Billing, FAQs and release notes, with forum, YouTube and Udemy support links.docs.vitalpbx.com · read 15 Oct 2026
- Features
- The maker describes VitalPBX as having more than 150 features, including call center capabilities and call management.vitalpbx.com · read 11 Oct 2026
- Hosting limit
- VitalPBX says it provides licensing only, so hosting and server setup are the user's responsibility.vitalpbx.com · read 11 Oct 2026
- Integrations
- The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration.vitalpbx.com · read 11 Oct 2026
