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Zoom Phone
Zoom Phone · San Jose, CA, USA · founded 2011
What it is
Zoom Phone is a paid cloud VoIP phone system for making and receiving calls over broadband internet. Its connected phone solution also supports video, chat, SMS, and fax. Plans include auto attendants, IVR, call queues, custom business-hours routing, call recording, voicemail transcription, and post-call summaries. Users can port existing numbers or purchase new ones, with a domestic number included. Desktop and mobile apps are available, and multiple business numbers are supported. Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google, plus APIs for building phone capabilities into custom applications. Global PSTN coverage is listed for 49+ countries or users can bring their own carrier. Pricing starts at $10/user/mo, with listed plans including $15 per month per user for Unlimited North America and $20 per month per user for Pro Global Select. There is no free plan.
For and against
For
- Cloud calling over broadband internet
- Auto attendants and custom routing
- Voicemail transcription included
- Desktop and mobile apps
- Global coverage in 49+ countries
Against
- No free plan
- Pricing starts at $10/user/mo
- Team SMS summaries require an add-on
- Some plans have specific regional coverage
The verdict
Zoom Phone combines business calling with video, chat, SMS, fax, and routing tools. Buyers should match the paid plan to their calling region and required communication features.
Who it suits
Zoom Phone suits organizations needing cloud calling, routing, voicemail transcription, and connected communications. Zoom lists IT, sales, retail, manufacturing, healthcare, and customer experience use cases.
Plans and prices
Metered calling
Metered calling plan
Read 21 Sep 2026 · zoom.com
Unlimited North America
Unlimited plans in North America
Read 21 Sep 2026 · zoom.com
Pro Global Select
40+ countries and territories
Read 21 Sep 2026 · zoom.com
US & CA Unlimited
Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included
Read 11 Oct 2026 · zoom.us
US & CA Unlimited
Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included
Read 11 Oct 2026 · zoom.us
Pro Plus
US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user
Read 11 Oct 2026 · zoom.us
Pro Plus
US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user
Read 11 Oct 2026 · zoom.us
Business Plus
US & CA Unlimited · Workplace Business included · Unlimited domestic fax · 300 meeting participants
Read 11 Oct 2026 · zoom.us
Business Plus
US & CA Unlimited · Workplace Business included · Unlimited domestic fax · 300 meeting participants
Read 11 Oct 2026 · zoom.us
On the record
- AI call tools
- Phone plans include post-call summaries, voicemail prioritization, and task extraction.zoom.us · read 11 Oct 2026
- Auto attendant
- Yeszoom.com · read 21 Sep 2026
- Business numbers
- multiplezoom.com · read 21 Sep 2026
- Calling and routing
- Plans include auto attendants and IVR, call queues, business-hours routing, call recording, and voicemail transcription.zoom.us · read 11 Oct 2026
- Call routing
- customzoom.com · read 21 Sep 2026
- Cloud phone service
- Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet.zoom.com · read 11 Oct 2026
- Connected communications
- Zoom Phone supports calls, video, chat, SMS, and fax in Zoom’s connected phone solution.zoom.com · read 11 Oct 2026
- Custom apps
- Zoom Phone APIs let developers build phone capabilities into custom applications.zoom.com · read 11 Oct 2026
- Desktop and mobile apps
- Yeszoom.com · read 21 Sep 2026
- Global calling
- Zoom Phone offers global PSTN coverage in 49+ countries or the option to bring your own carrier.zoom.com · read 11 Oct 2026
- Integrations
- Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google.zoom.us · read 11 Oct 2026
- Notable add-on
- Team SMS summaries require the Zoom Phone Customer Engagement Pack add-on.zoom.us · read 11 Oct 2026
- Phone numbers
- Plans support porting existing phone numbers or purchasing new numbers, and include a domestic phone number.zoom.us · read 11 Oct 2026
- Reliability and emergency features
- Zoom states 99.999% uptime and lists E911 support and failover options with Zoom Phone Local Survivability.zoom.com · read 11 Oct 2026
- Security and compliance
- Zoom Phone plan comparison lists 256-bit authentication and media encryption support and FedRAMP Moderate compliance.zoom.us · read 11 Oct 2026
- Paid from
- 10zoom.com · read 21 Sep 2026
- Support
- Zoom Phone plans include 24x7 live chat and phone support.zoom.us · read 11 Oct 2026
- Voicemail transcription
- Yeszoom.com · read 21 Sep 2026
