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Best Mitel Agent Assist Alternatives in 2026

Updated

20 apps from agent assist software ranked against Mitel Agent Assist on the same published basis.

  1. 1
    Amazon Q Free plan WebAndroid 7.8
    Mitel Agent Assist vs Amazon Q
  2. 2
    Zoom Scheduler WebWinMacLinuxiOS 7.3
    Mitel Agent Assist vs Zoom Scheduler
  3. 3
    8x8 Contact Center AndroidapiiOSMacWeb 7.0
    Mitel Agent Assist vs 8x8 Contact Center
  4. 4
    Google Agent Assist apiWeb 6.3
    Mitel Agent Assist vs Google Agent Assist
  5. 5
    SESTEK Text-to-Speech apiLinuxself-hostedWin 5.9
    Mitel Agent Assist vs SESTEK Text-to-Speech
  6. 6
    Collab Agent Assist api 5.8
    Mitel Agent Assist vs Collab Agent Assist
  7. 7
    Level AI Contact Center Analytics apiWeb 5.8
    Mitel Agent Assist vs Level AI Contact Center Analytics
  8. 8
    AgentAssist apiWeb 5.7
    Mitel Agent Assist vs AgentAssist
  9. 9
    Feelingstream apiMacself-hostedWebWin 5.7
    Mitel Agent Assist vs Feelingstream
  10. 10
    Uniphore U-Assist Web 5.7
    Mitel Agent Assist vs Uniphore U-Assist
  11. 11
    LivePerson Conversational Cloud Web 5.6
    Mitel Agent Assist vs LivePerson Conversational Cloud
  12. 13
    Puzzel Advanced Agent Assist Web 5.6
    Mitel Agent Assist vs Puzzel Advanced Agent Assist
  13. 14
    RingCentral RingCX apiMacWebWin $65/mo5.5
    Mitel Agent Assist vs RingCentral RingCX
  14. 15
    Verint Agent Copilot Web 5.5
    Mitel Agent Assist vs Verint Agent Copilot
  15. 16
    Zoom AI Expert Assist Web 5.5
    Mitel Agent Assist vs Zoom AI Expert Assist
  16. 17
    Agent Assist (auto-AGENTS™) Web 5.4
    Mitel Agent Assist vs Agent Assist (auto-AGENTS™)
  17. 18
    Balto QA apiMacWebWin 5.4
    Mitel Agent Assist vs Balto QA
  18. 19
    Forethought Solve apiWeb 5.4
    Mitel Agent Assist vs Forethought Solve
  19. 20
    Observe.AI Real-Time Agent Assist api 5.4
    Mitel Agent Assist vs Observe.AI Real-Time Agent Assist
  20. 21
    LivePerson Copilot Web 5.3
    Mitel Agent Assist vs LivePerson Copilot

Mitel Agent Assist alternatives compared

#AppScoreFree planFromRuns on
1Amazon Q7.8Free plan—Web, Android
2Zoom Scheduler7.3No—Web, Windows, Mac, Linux, iOS, Android
38x8 Contact Center7.0No—Android, API, iOS, Mac, Web, Windows
4Google Agent Assist6.3No—API, Web
5SESTEK Text-to-Speech5.9No—API, Linux, self-hosted, Windows
6Collab Agent Assist5.8No—API
7Level AI Contact Center Analytics5.8No—API, Web
8AgentAssist5.7No—API, Web
9Feelingstream5.7No—API, Mac, self-hosted, Web, Windows
10Uniphore U-Assist5.7No—Web
11LivePerson Conversational Cloud5.6No—Web
13Puzzel Advanced Agent Assist5.6No—Web
14RingCentral RingCX5.5No$65/moAPI, Mac, Web, Windows
15Verint Agent Copilot5.5No—Web
16Zoom AI Expert Assist5.5No—Web
17Agent Assist (auto-AGENTS™)5.4No—Web
18Balto QA5.4No—API, Mac, Web, Windows
19Forethought Solve5.4No—API, Web
20Observe.AI Real-Time Agent Assist5.4No—API
21LivePerson Copilot5.3No—Web
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Questions about Mitel Agent Assist alternatives

What is the best alternative to Mitel Agent Assist?

Amazon Q, number 1 in agent assist software with a score of 7.8 out of 10. The others here: Zoom Scheduler, 8x8 Contact Center, Google Agent Assist and 16 more.

What is the best free alternative to Mitel Agent Assist?

Amazon Q is the best-ranked alternative with a free plan. 1 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.