- Home
- User Onboarding Software
- HelpHero
HelpHero
What it is
HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams. It builds multi-step tours that highlight interface elements across pages and can place user properties in tour text. Checklists show onboarding progress, while hotspots display prompts after clicks or hovers. Tours can target language, device, browser, and custom user properties, with different paths for different users. Analytics cover tour interaction and step completion; listed plans also include drill-down analysis and A/B testing. Installation uses a JavaScript snippet added directly, through Google Tag Manager, or through WordPress. HelpHero supports Chrome, Firefox, Safari, and Edge, and works with HTML-based client-side and server-side apps. Web-based mobile and tablet apps are supported, but native mobile apps are not. The HelpHero Messenger app can expose tours through Intercom Messenger. Plans start at $55 a month for up to 1,000 MAU, with higher listed tiers reaching $299 a month for up to 20,000 MAU. A 14-day trial is available, with no free plan.
For and against
For
- No-code tour and checklist builder
- Targeting by device, language, and user properties
- Analytics include step completion and A/B testing
- Installs through snippets, Tag Manager, or WordPress
- 14-day trial available
Against
- No free plan
- Native mobile apps are unsupported
- Tours pause after 120% of MAU limit
- Plans start at $55 a month
The verdict
HelpHero focuses on guided onboarding for browser-based products, combining tours, checklists, targeting, and analytics. Its pricing scales by monthly active users, and native mobile applications are outside its stated support.
Who it suits
HelpHero fits SaaS teams that need targeted product tours, checklists, and contextual prompts. It is suited to web applications, including browser-based mobile and tablet products, rather than native mobile apps.
Plans and prices
Up to 1,000 MAU
up to 1,000 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 1,000 MAU
up to 1,000 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 2,500 MAU
up to 2,500 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 2,500 MAU
up to 2,500 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 5,000 MAU
up to 5,000 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 5,000 MAU
up to 5,000 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 10,000 MAU
up to 10,000 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 10,000 MAU
up to 10,000 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
Up to 20,000 MAU
up to 20,000 MAU · all standard and advanced features
Read 3 Oct 2026 · helphero.co
On the record
- Analytics
- Its analytics track tour interaction and step completion, and the pricing page lists drill-down analysis and A/B testing.helphero.co · read 3 Oct 2026
- Audience targeting
- Tours can be targeted using language, device, browser, and custom user properties, with different pathways based on user properties.helphero.co · read 3 Oct 2026
- Browser and app compatibility
- It supports Chrome, Firefox, Safari, and Edge and works with HTML-based client-side and server-side apps.helphero.co · read 3 Oct 2026
- Checklists and hotspots
- Checklists track onboarding task progress, while hotspots provide contextual tooltips or feature prompts triggered by click or hover.helphero.co · read 3 Oct 2026
- Hosting and data location
- Production services run on Google Cloud, and user content is stored in Google Cloud US regions using MongoDB Atlas.helphero.co · read 3 Oct 2026
- Installation
- HelpHero installs on a website through a JavaScript snippet that can be added directly or through Google Tag Manager or WordPress.helphero.co · read 3 Oct 2026
- Integration
- The HelpHero Messenger app lets customers access HelpHero tours through Intercom Messenger.helphero.co · read 3 Oct 2026
- Mobile limitation
- HelpHero works in web-based mobile and tablet apps but does not support native mobile apps.helphero.co · read 3 Oct 2026
- Plan limit
- When an account exceeds 120% of its MAU limit, HelpHero pauses its tours until the next billing cycle if the customer has not upgraded.helphero.co · read 3 Oct 2026
- Product
- HelpHero is a no-code onboarding tool for SaaS product, customer success, and growth teams.helphero.co · read 3 Oct 2026
- Product tours
- It creates multi-step walkthroughs that highlight interface elements, span pages, and can include user properties in the text.helphero.co · read 3 Oct 2026
- Security
- HelpHero says data is encrypted in transit using TLS and encrypted at rest and during data-centre transfers.helphero.co · read 3 Oct 2026
- Security testing
- HelpHero says independent third-party specialists have tested its systems and processes, alongside ongoing in-house security maintenance.helphero.co · read 3 Oct 2026
- Support
- HelpHero lists email, chat, and conference-call support, with comprehensive documentation.helphero.co · read 3 Oct 2026
