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Userpilot
Austin, Texas, United States
What it is
Userpilot is a product growth platform for non-technical teams to build in-app experiences and study how people use a product without writing code. Its tools include product tours, checklists, tooltips, and modals, alongside funnel analysis, feature adoption tracking, and cohort comparisons without SQL. Teams can trigger NPS, CES, CSAT, or custom surveys based on user behavior, and use session replays to review clicks and scrolls, filtered by segment or funnel step. AI Agent Lia can answer questions about product data, analyze feedback, and create guides from prompts. Web installation is available through JavaScript, Segment, or Google Tag Manager; its Mobile SDK supports native iOS and Android, as well as React Native, Flutter, .NET, Cordova, and Capacitor. Integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs. Starter costs $299 a month, and a 14-day trial is listed; there is no free plan. Userpilot states SOC 2 Type II certification and GDPR and HIPAA support.
For and against
For
- Build tours, checklists, tooltips, and modals without code.
- Analyze funnels, adoption, and cohorts without SQL.
- Trigger NPS, CES, CSAT, and custom surveys.
- Review replays by segment or funnel step.
- Mobile SDK supports iOS, Android, and cross-platform frameworks.
Against
- No free plan is listed.
- Starter costs $299 a month.
- Phone support is shown as an enterprise service.
The verdict
Userpilot combines in-app engagement, analytics, surveys, and session replay in one platform. The 14-day trial is available, but there is no free plan and Starter begins at $299 a month.
Who it suits
It suits product, UX, and customer success teams at SaaS startups and large enterprises seeking no-code engagement and analytics tools. It supports web and mobile products.
Plans and prices
Starter
up to 2,000 MAU · up to 10 segments · 3 seats · 1-year data retention
Read 30 Sep 2026 · userpilot.com
Growth
up to 100,000 MAU · unlimited segments · 15 seats · 3-year data retention
Read 30 Sep 2026 · userpilot.com
Enterprise
custom MAU · unlimited segments · unlimited seats · custom data retention
Read 30 Sep 2026 · userpilot.com
On the record
- AI
- AI Agent Lia can answer questions about product data, analyze feedback, and build guides from a prompt.userpilot.com · read 30 Sep 2026
- Analytics
- Userpilot provides funnel analysis, feature adoption tracking, and cohort comparisons without SQL.userpilot.com · read 30 Sep 2026
- Audience
- Userpilot says it serves product, UX, and customer success teams at SaaS startups and Fortune 500 enterprises.userpilot.com · read 30 Sep 2026
- Data protection
- Userpilot says its SOC 2 controls include end-to-end encryption, two-factor authentication, firewalls, intrusion detection, monitoring, disaster recovery, and incident handling.userpilot.com · read 30 Sep 2026
- Engagement
- The platform provides no-code product tours, checklists, tooltips, and modals.userpilot.com · read 30 Sep 2026
- Feedback
- Userpilot supports NPS, CES, CSAT, and custom surveys triggered by user behaviour.userpilot.com · read 30 Sep 2026
- Integrations
- Userpilot lists HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs as integrations.userpilot.com · read 30 Sep 2026
- Mobile
- The Mobile SDK supports native engagement across iOS and Android and also works with React Native, Flutter, .NET, Cordova, and Capacitor.userpilot.com · read 30 Sep 2026
- Product
- Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behaviour, and act on it without writing code.userpilot.com · read 30 Sep 2026
- Security
- Userpilot states that it has SOC 2 Type II certification and supports GDPR and HIPAA compliance.userpilot.com · read 30 Sep 2026
- Session replay
- Userpilot session replay lets teams watch clicks and scrolls and filter replays by segment or funnel step.userpilot.com · read 30 Sep 2026
- Support
- The pricing comparison lists email support and live chat, with phone support shown as an enterprise service.userpilot.com · read 30 Sep 2026
- Web installation
- Userpilot can be installed on the web through JavaScript, Segment, or Google Tag Manager.docs.userpilot.com · read 30 Sep 2026
