Gensolve

Gensolve Practice Manager is cloud-based practice-management software for independent healthcare practices. It provides access to clinic information without requiring customers to maintain their own servers and supports Android, iOS, web, and Windows. Appointment tools cover online bookings, individual and group appointments, reminders, waiting lists, no-show management, and recalls across multiple practices. Patient records can include clinical notes, interactive body charts, scores, goals, flags, and alerts. The product also includes video conferencing for real-time consultations. Its accounting tools cover invoicing from appointments through payment, expense tracking, debtor and creditor management, and bank reconciliation. Practices can review performance reports with comparison and date-range controls and segment contact lists for targeted campaigns. In New Zealand, it can create electronic ACC billing files and import remittance advice to match paid items. The New Zealand feature page names Mailchimp and Xero integrations; third-party service fees may apply. Monthly fees are based on clinician FTE, while booking and SMS options, migration, or training may add costs. Gensolve was founded in 2003 and is headquartered in Whangarei, New Zealand.

Gensolve Practice Manager combines scheduling, clinical records, consultations, and accounting for independent practices. The monthly fee depends on clinician FTE, and some services may add costs.

Gensolve suits small or large independent healthcare practices, including clinics that have outgrown their existing software. Its appointment, records, billing, and reporting tools support practices managing both clinical and administrative work.

Gensolve Practice Manager is cloud-based software for independent healthcare practices that want clinical, scheduling, and financial workflows under one roof. It is best suited to growing clinics, especially New Zealand practices that bill ACC. Its broad scope is compelling, but quote-based pricing and possible add-on fees call for a careful cost check.

Overview

Built with practice managers, Gensolve serves small and large independent practices, including clinics that have outgrown their current system. Cloud access removes the need to maintain clinic servers, and off-site backups reduce the work of managing data storage. The trade-off is that a clinic must assess whether the system’s breadth justifies its quoted monthly cost.

Key features

Appointments and records

Gensolve handles online bookings, individual and group appointments, reminders, waiting lists, no-show management, and recalls across multiple practices. These tools suit clinics coordinating recurring care, though booking and SMS may be optional extras. Patient records include clinical and treatment notes, interactive body charts, scores, goals, flags, alerts, and reporting, giving practitioners structured documentation alongside scheduling.

Clinical and financial workflows

Native video conferencing supports real-time consultations. Accounting connects appointments to invoicing and adds expense tracking, debtor and creditor management, and bank reconciliation. Performance reports offer comparisons and date-range controls, while contact-list segmentation supports targeted campaigns. Together, these functions may reduce the need to juggle separate systems, although the value depends on how much of this range a practice will use.

ACC and integrations

For New Zealand clinics, Gensolve can create electronic ACC billing files and import remittance advice to match paid items. Its New Zealand feature page names Mailchimp and Xero integrations; third-party service fees may apply. That combination makes Gensolve particularly relevant to practices whose billing and accounting rely on those workflows.

Pricing

Gensolve Practice Manager has custom pricing: the flat monthly access fee is based on clinician full-time-equivalent staffing, with no charge for administrative staff. The quote-based model may suit a practice whose staffing does not fit a simple per-user price, but it makes direct budget comparisons harder. Booking Portal access and SMS may cost extra, and migration or training fees depend on the practice’s requirements.

The monthly plan includes an online support centre and service team; customers also receive training and a dedicated team during office hours. Since training may incur an additional fee, clinics should confirm what their quote covers. There is one named plan, so practices should base the decision on their clinician FTE, expected add-ons, and setup needs rather than assuming a lower-cost tier is available.

Platforms

Gensolve supports Android, iOS, web, and Windows. Clinics can use the platform across mobile devices and desktop environments, with cloud access avoiding the need to run their own servers.

Who it's for

Gensolve fits independent practices that need appointments, patient records, accounting, and reporting in a shared practice-management system. Its ACC billing tools give New Zealand clinics a distinct reason to consider it. Practices seeking a simple, predictable per-seat price, or that need only scheduling and records, may find its quote-based, broad-scope offer harder to justify.

Pros and cons

Pros

• Appointments, clinical notes, accounting, and reporting sit in one cloud-based system, reducing the need to coordinate these workflows across separate tools.
• ACC billing file creation and remittance matching serve a specific need for New Zealand practices.
• Administrative staff do not add to the FTE-based monthly fee, and the plan includes support.

Cons

• Custom pricing makes the monthly cost difficult to compare before requesting a quote.
• Online booking and SMS may add costs, while migration and training fees vary by practice.
• Third-party fees may apply to integrations, so connecting services can affect the overall bill.

Alternatives

Compare Gensolve with Physical Therapy Scheduling Software if you want to survey scheduling options for physical therapy practices. Choose Rehab Guru instead if a free plan matters: it supports six clients with access to exercises and templates, no sending limits, and standard support, while omitting add-on modules and customisation. OptimisPT is another paid option for Android, iOS, and web.

SPRY may suit clinics that prefer visit-based pricing: its Essentials plan is based on visits per full-time provider, prorates part-time providers, and allows unlimited admin and clerical users. Consider ClinicSource if a published starting price is useful: its plan is $74.95 a month, with additional locations at $30.95 per month. PT Practice Pro uses custom pricing based on practice size, disciplines, locations, and RCM services.

Apollo Practice Management offers a Single plan at $108 a month for one practitioner, including unlimited scheduling, billing, and EMR, plus 100 texts and 100 faxes per month. Empower EMR is another paid option for Android, iOS, macOS, web, and Windows. HENO offers a Growth plan at $149 a month, while its RCM service is priced on request on a two-year contract.

Verdict

Choose Gensolve if you run an independent practice that wants clinical, scheduling, and accounting work together, particularly if you need New Zealand ACC billing. Its breadth and included support are the strongest reasons to consider it. Look elsewhere if a clearly published price is essential or if potential booking, SMS, setup, and integration fees would make budgeting difficult.