Engati

Engati is a conversational AI platform for customer experience, combining chatbots, live chat, campaigns, and related tools for businesses, partners, and e-commerce stores. Its AI agents support contextual conversations across channels such as WhatsApp, voice, and websites. A no-code visual flow builder can automate FAQs, lead qualification, and customer support interactions, while eSenseGPT can build a bot from a website or documents. The same toolset includes campaign content generation and social media automation for channels including Instagram and Facebook. Integration options include Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services. E-commerce listings include Shopify and WooCommerce integrations, plus order notifications, abandoned-checkout automation, and product recommendations. Engati offers web, Android, iOS, and API access, as well as a mobile app for agents and supervisors to manage conversations across 15 channel platforms. Pricing is on request, with a 7-day trial and no free plan.

Engati combines bot building, live chat, campaigns, and integrations for businesses operating across digital channels. The 7-day trial offers a way to evaluate it, but there is no free plan and pricing requires a request.

Engati suits businesses seeking automated customer conversations and live-chat tools across channels. Its stated audiences also include partners and e-commerce stores in industries such as retail, education, travel, finance, and logistics.

Overview

Engati is a conversational AI platform that combines chatbots, live chat, campaigns, and integrations for businesses serving customers across digital channels. It is best suited to organizations that want automated conversations alongside human support, especially those managing messaging or e-commerce workflows. Its breadth is appealing, but custom pricing and the absence of a free plan make a trial important before committing.

Key features

Engati’s no-code visual flow builder is designed to automate FAQs, qualify leads, and handle customer support interactions. AI agents support contextual conversations across WhatsApp, voice, websites, and other channels, while knowledge-base answers and human handoff let a bot handle routine questions and pass conversations to a person when needed.

With eSenseGPT, a business can train a bot on a website or documents, and Engati says it can be ready to go live within minutes. The same tool generates campaign content and automates social media activity on platforms such as Instagram and Facebook. Those functions make Engati more than a support chatbot, though businesses seeking only one narrow automation may find the platform’s wider toolset unnecessary.

Integration options include Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services. Shopify and WooCommerce connections support order notifications, abandoned-checkout automation, and product recommendations, giving online stores specific ways to connect conversations with commerce tasks.

Engati offers an agent and supervisor mobile app for managing and responding to conversations across 15 channel platforms. Its privacy policy says sensitive information is encrypted using SSL and access to personal information is limited to authorized people. Data deletion can be requested by email, with customer data deleted within 14 working days after the request is received. Support responds during working hours; typical response time on other days is 2–4 hours.

Pricing

Engati has no free plan. Pricing is custom, and a 7-day trial gives teams a short window to assess whether the platform fits their workflows before buying.

All plans use custom pricing, so prospective buyers must request a quote to compare costs. Standard keeps the offer to core tools and email support; the enterprise tiers add services such as custom integrations, priority help, or wider channel capabilities. The published Omnichannel Pro limits—five agents and 1,000 monthly active users—matter for teams estimating staffing and audience growth.

Platforms

Engati supports Android, iOS, API, and web. Its multichannel deployment and mobile agent and supervisor app suit teams that manage conversations across channels and need to respond from a phone as well as through web tools.

Who it's for

Engati targets businesses, partners, and e-commerce stores. It names retail, real estate, education, travel, finance, government, and logistics among the industries it serves. The combination of bot building, live chat, campaigns, and commerce integrations is most relevant to organizations that want customer conversations connected to more than one business workflow. A small team seeking a free tool or a single-purpose chatbot should weigh the custom quote and broader platform against simpler options.

Pros and cons

• Pros: A visual builder, AI bot generation, knowledge-base answers, and human handoff cover both automated and agent-led support.
• Pros: Shopify and WooCommerce integrations support concrete store tasks, including order notifications and abandoned-checkout automation.
• Pros: Mobile agent and supervisor apps extend conversation management across 15 channel platforms.
• Cons: There is no free plan, and pricing is custom, so cost comparison requires a quote.
• Cons: Omnichannel Pro caps usage at 1,000 monthly active users and five agents, which may constrain a growing team.
• Cons: The 7-day trial is a brief period for evaluating a platform spanning bots, live chat, campaigns, and integrations.

Alternatives

• Chatbase is a freemium option with a free plan offering 50 message credits per month and one member, for buyers who want to start without a paid commitment.
• Qualified Signals is a paid option that asks buyers to schedule a demo; choose it when that evaluation route suits your purchasing process.
• Cleo AI Sales Agent has a free plan and supports API, macOS, web, and Windows, for buyers prioritizing those platforms and a no-cost starting tier.
• ConnectLoop LIA offers a free web plan with 200 messages and one agent per workspace, for teams that want to begin with a defined message allowance.
• Quickchat AI offers a free plan with 50 AI credits per month for personal, non-commercial use, for individual evaluation in that context.
• Tars has a free plan with 50 conversations per month and training limited to five knowledge bases, for buyers whose initial needs fit those caps.
• FullContext offers a free plan with 100 credits per month, one agent, five resources, and 20 webpages, for a small-scale starting point.
• Gimiq offers a free plan for up to three agents and 250 tickets per month, for teams looking for a no-cost helpdesk starting tier.

For category browsing, see Sales Chatbot Software, Conversational Marketing Software, Messenger Marketing Software, Live chat software, and Chatbot Builders.

Verdict

Engati is a strong candidate for businesses that need chatbot automation, live-agent support, campaign tools, and e-commerce or CRM integrations within a multichannel platform. Its clearest advantage is the range of customer conversation work it brings together, while custom pricing, no free plan, and the short trial raise the cost of evaluating it. Choose Engati if those connected workflows justify requesting a quote; look elsewhere if a free starting tier or a narrower tool is the priority.