Dialpad Meetings

Dialpad Meetings provides video conferencing with screen sharing, live AI transcription, automated notes, and actionable summaries. Participants can join through a browser or app without downloading software or entering a PIN. Meetings can generate real-time transcripts and email recaps that include transcripts, recordings, and action items. Collaboration features include whiteboards and file collaboration. The service supports web browsers, Mac and Windows desktop apps, and mobile browsers on iOS and Android for audio and video. A Large Meetings add-on raises the participant limit to 1,500 and adds advanced moderator tools. The listed maximum is 1,500 participants, and the meeting duration limit is 300. Free accounts can record audio only; video recording requires a Dialpad Meetings Business account. Listed integrations include Salesforce, Slack, Google Calendar, Microsoft Teams, Outlook, Intercom, and Miro. Computer-connected conference signaling and media use DTLS and SRTP encryption, while calls connected through PSTN are not encrypted. Screen sharing is encrypted in transit and at rest during a session, and Dialpad says shared information is not stored after screen sharing ends. International access numbers are not available to Free accounts.

Dialpad Meetings combines video calls with transcription, recaps, screen sharing, and collaboration tools. Free accounts have audio-only recording and no international access numbers, while video recording requires Business.

Dialpad Meetings may suit hybrid and remote teams that meet with colleagues, customers, or partners. It also offers features for people who need transcripts, recaps, or screen-sharing collaboration.

Dialpad Meetings is a video-conferencing service built for teams that want searchable conversation records and follow-up support, not just a live call. It suits hybrid and remote groups working with colleagues, customers, and partners, especially when guests need quick access. Its strongest case is the combination of browser joining, AI-assisted meeting records, and collaborative tools; Free becomes restrictive when you need video recordings or international dial-ins.

Overview

People can join from a browser or app without downloading software or entering a PIN, which is useful for external customers and partners. Meetings can create live transcripts and automatic email recaps containing transcripts, recordings, and action items, turning a discussion into a follow-up record.

Screen sharing, whiteboards, and file collaboration cover the practical work around a call. Meetings can run for up to 300 minutes, and the standard participant ceiling is high enough for many organizations. The Large Meetings add-on raises capacity to 1,500 participants and adds advanced moderator controls, making it the relevant upgrade for company-wide sessions rather than ordinary team calls.

Computer-connected signaling and media use DTLS and SRTP encryption. Screen sharing is encrypted in transit and at rest during the session, and Dialpad says shared information is not stored after sharing ends. PSTN-connected calls are not encrypted, so teams handling sensitive conversations should favor computer-connected participation. HIPAA compliance depends on signing a Business Associate Agreement.

Key features

• Transcription and recaps: Real-time transcripts and email summaries with action items give distributed teams a practical record of decisions. Dialpad AI features are part of Business rather than the basic free offering.
• Guest access: Browser and app joining without a download or PIN lowers barriers for clients and partners.
• Collaboration: Screen sharing, whiteboards, and file collaboration keep presentation and working sessions in one meeting.
• Integrations: Salesforce, Slack, Google Calendar, Microsoft Teams, Outlook, Intercom, and Miro connect meetings with sales, calendars, messaging, and work-management workflows.
• Recording: Recording exists, but Free accounts are limited to audio. Video recording requires Business, a material limitation for training, demonstrations, and visual reviews.
• Security and compliance: Screen-share protections and encrypted computer media are useful safeguards, but PSTN audio is not encrypted. HIPAA use requires the contractual BAA.

Pricing

Free — free: Video meetings and core meeting features make this a sensible starting point for individuals and teams that can live without international access numbers and need only audio recording. Free accounts cannot record video.

Dialpad Meetings Free — free: This version includes the basics and audio-only recording, but no international access numbers. It is best for domestic, lightweight use where recordings do not need a visual track.

Business — custom pricing: Business supports up to 100 participants per conference according to the FAQ, recurring conferences, international dial-ins, dial-out to participants, and Dialpad AI features. It is the practical choice for organizations that need video recording, AI capabilities, or international calling.

Dialpad Meetings Business — custom pricing: Co-hosts, custom action items, Dialpad AI, and PIN-protected meetings target teams needing more control and structured follow-up. The published plans do not state a seat quota or trial term, so buyers should confirm those terms before committing.

Platforms

Dialpad Meetings runs in web browsers and has native Mac and Windows desktop apps. Mobile browsers on iOS and Android support audio and video, and supported platform coverage includes web, Windows, macOS, Android, and iOS.

Who it's for

Choose it for hybrid or remote teams that regularly invite outside people and want transcripts, recaps, and action items attached to meetings. It also fits organizations already using the listed CRM, calendar, messaging, or whiteboard integrations. It is less suitable when video recording is essential on a free budget, when international dial-in is required without Business, or when every call must use encrypted PSTN connectivity.

Pros and cons

• Pro: Guests can join without a download or PIN, reducing friction in customer and partner calls.
• Pro: Live transcripts and automated recaps preserve decisions and assigned actions after meetings.
• Pro: Whiteboards, file collaboration, screen sharing, and broad integrations support work beyond the conversation.
• Con: Free recording is audio-only, so visual demonstrations and training sessions require Business.
• Con: Free accounts lack international access numbers, limiting globally distributed teams.
• Con: PSTN-connected calls are not encrypted, which can conflict with stricter security policies.
• Con: The 300-minute meeting cap may constrain unusually long events.

Alternatives

For a wider comparison of meeting-focused products, browse Video Conferencing Software. If your priority is voicemail workflows rather than meetings, see Voicemail Drop Software.

Freshsales is the better direction for a freemium sales CRM with a free tier for up to three users. Zoho Voice suits buyers seeking a freemium business-voice service with desktop, mobile, and Linux coverage. Agile CRM is a stronger fit for a free CRM allowing up to 10 users and 1,000 contacts and companies. Ring.io is aimed at teams wanting a paid, power-dialer-oriented phone plan. CloudTalk AI Voice Agent is for organizations seeking an AI receptionist or specialist with inbound calling and broad language support. Zoom Scheduler is for booking pages and calendar connections rather than conference collaboration. MySalesDialer targets autodialing, campaign management, and mobile/web CRM workflows. Close is a paid sales CRM for teams that do not need a free plan.

Verdict

Dialpad Meetings is a strong choice for remote and hybrid teams that value frictionless guest access and automatic transcripts, recaps, and action items. Choose Business when video recording, international access, AI features, or tighter meeting controls are central. Look elsewhere if those capabilities must be free, if calls routinely exceed 300 minutes, or if unencrypted PSTN connections are unacceptable.