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Dialer360
What it is
Dialer360 is a call center and telephony platform with outbound dialers, inbound call handling, hosted PBX, and browser-based click-to-call. Outbound tools include predictive, auto, power, progressive, and manual dialing, plus call disposition, monitoring, recording, and Do Not Call management. Inbound functions include ACD, IVR, skill-based routing, queues, forwarding, callbacks, and reporting. Its AI Dialer can call uploaded contacts, converse with prospects using AI and natural language processing, assess their queries, and route qualified prospects to live agents. The browser extension makes phone numbers on web pages clickable for calling. Dialer360 says it can connect with customers’ preferred CRM platforms but does not identify them. It is listed for Android, macOS, Windows, web, and browser extension use. Dialer plans start at $25/user/mo, and a 30-day trial is available. The trial excludes add-ons and requires active SIP/VoIP service to activate. Support includes 24/7 customer service across plans; Enterprise and Unlimited also specify phone support.
For and against
For
- Offers predictive, auto, power, progressive, and manual dialing.
- Inbound tools include ACD, IVR, and skill-based routing.
- AI Dialer can transfer qualified prospects to live agents.
- 24/7 customer support is listed for all plans.
Against
- No free plan is listed.
- Trial excludes add-ons and requires active SIP/VoIP service.
- Unlimited and Enterprise require at least five agents.
- Phone support is specified only for Enterprise and Unlimited.
The verdict
Dialer360 combines outbound dialing and inbound call-center functions, with an AI Dialer and hosted PBX. Check the plan requirements and trial activation conditions against your service needs.
Who it suits
Dialer360 suits call centers and businesses that need outbound dialing, inbound call routing, or hosted PBX. Its mobile and desktop availability may suit teams working across those platforms.
Plans and prices
PBX360
HD voice · Conference calls · Call queuing · Voicemail to email
Read 4 Oct 2026 · client.dialer360.com
Dialer360(Small)
Outbound predictive**, progressive, and manual dialing · Inbound IVRs & ACDs · Do Not Call List · Initial Balance $25.00 USD / Monthly
Read 4 Oct 2026 · client.dialer360.com
Dialer360 Enterprise
Predictive**, progressive, and manual dialing · Avatar · PCI DSS · CRM
Read 4 Oct 2026 · client.dialer360.com
Dialer360 Unlimited
Predictive**, progressive, and manual dialing · Avatar · PCI DSS · CRM
Read 4 Oct 2026 · client.dialer360.com
Dedicated Server
Read 4 Oct 2026 · client.dialer360.com
VoiceBroadcasting Platform(VB360)
200 Channels · Answering Machine Detection · SMS / Voice, survey, and polling campaigns · Use your Own VoIP
Read 4 Oct 2026 · client.dialer360.com
On the record
- AI dialer
- The AI Dialer auto-dials uploaded contacts, speaks with prospects using AI and NLP, analyzes queries, and transfers qualified prospects to live agents.dialer360.com · read 4 Oct 2026
- Click-to-call extension
- Dialer360 describes click-to-call as a browser extension that turns phone numbers on web pages into clickable links for calling.dialer360.com · read 4 Oct 2026
- CRM integrations
- Dialer360 says it integrates with customers’ preferred CRM platforms, but the page does not name the platforms.dialer360.com · read 4 Oct 2026
- Desktop softphone
- A Dialer360 support article describes using X-Lite softphone for Windows or Mac with the service.client.dialer360.com · read 4 Oct 2026
- Dialing features
- Its outbound features include predictive, auto, power, and progressive dialing, click-to-call, call disposition, call monitoring, and Do Not Call management.dialer360.com · read 4 Oct 2026
- Inbound features
- Its call center software includes ACD, IVR, skill-based routing, call recording, reporting, queuing, forwarding, and callback features.dialer360.com · read 4 Oct 2026
- PCI DSS
- The Enterprise and Unlimited plan listings include PCI DSS.client.dialer360.com · read 4 Oct 2026
- Product
- Dialer360 offers auto, predictive, AI, power, and progressive dialers, hosted PBX, click-to-call, and call center software.dialer360.com · read 4 Oct 2026
- Security and compliance
- Dialer360 states that it is STIR/SHAKEN compliant and describes TCPA and Do Not Call Registry considerations on its security page.dialer360.com · read 4 Oct 2026
- Support
- The pricing page says all plans include 24/7 customer support; the listed dialer plans specify web tickets and live chat, with phone support on Enterprise and Unlimited.dialer360.com · read 4 Oct 2026
- Trial limits
- The store states that the 30-day free trial excludes add-ons and requires an active SIP/VoIP service to activate.client.dialer360.com · read 4 Oct 2026
