OpenText Service Management vs USU IT Service Management
| OpenText Service Management | USU IT Service Management | |
|---|---|---|
| Platforms | Android, iOS, Web | Web |
| Free plan | No | |
| Non-IT departments | Yes | Yes |
| Service catalog | Yes | Yes |
| Workflow automation | Yes | Yes |
| Employee portal | Yes | Yes |
| Knowledge base | Yes | Yes |
| Asset management | Yes | Yes |
| Deployment | both | both |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes |
Listed together in Best IT SLA Management SoftwareBest IT Change Management SoftwareBest IT Problem Management SoftwareBest CMDB SoftwareBest Enterprise Service Management SoftwareBest IT Service Catalog Software