Hornbill Service Manager vs USU Knowledge Management
| Hornbill Service Manager | USU Knowledge Management | |
|---|---|---|
| Platforms | Web | api, Linux, self-hosted, Web, Windows |
| Free plan | Yes | |
| Non-IT departments | Yes | Yes |
| Service catalog | Yes | Yes |
| Workflow automation | Yes | Yes |
| Employee portal | Yes | Yes |
| Knowledge base | Yes | Yes |
| Asset management | Yes | Yes |
| Deployment | cloud | both |
| Internal employee portal | Yes | |
| AI-powered search | Yes | |
| Slack access | Yes | |
| Microsoft Teams access | Yes | |
| Single sign-on | Yes | |
| SSO support | Yes | |
| App discovery | automatic | |
| License reclamation | Yes | |
| Renewal tracking | Yes | |
| Usage analytics | Yes | |
| Access workflows | Yes |
Listed together in Best IT Knowledge Base SoftwareBest IT SLA Management SoftwareBest IT Change Management SoftwareBest Enterprise Service Management SoftwareBest IT Service Catalog Software