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Freshservice vs ServiceNow ITSM

Freshservice

8.6 #5 in IT Asset Management Software

About Freshservice

ServiceNow ITSM

6.6 #21 in IT Help Desk Software

About ServiceNow ITSM

	Freshservice	ServiceNow ITSM
Free plan	No
Free trial	Yes
Paid from	$19/mo
Platforms	Android, api, iOS, Web	Android, iOS, Web
Free plan	No	No
SLA management	Yes
Knowledge base	Yes
Employee portal	Yes
Asset management	Yes
Single sign-on	Yes
Approval workflows	Yes
Mobile apps	Yes
IT asset management	Yes
HR knowledge base	Yes
Paid from	$19/mo
On-call scheduling		Yes
Escalation policies		Yes
Status page		none
Post-incident reviews		Yes
Stakeholder updates		Yes

Listed together in Best IT Help Desk Software Best IT Change Management Software Best IT Problem Management Software Best IT Incident Management Software Best AI IT Service Desk Software