Freshservice vs OpenText Service Management
| Freshservice | OpenText Service Management | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $19/mo | |
| Platforms | Android, api, iOS, Web | Android, iOS, Web |
| Free plan | No | No |
| SLA management | Yes | |
| IT asset management | Yes | |
| Knowledge base | Yes | Yes |
| Asset management | Yes | Yes |
| HR knowledge base | Yes | |
| Paid from | $19/mo | |
| Approval workflows | Yes | Yes |
| Employee portal | Yes | Yes |
| Single sign-on | Yes | |
| Mobile apps | Yes | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Deployment | both | |
| Risk assessment | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes |
Listed together in Best IT SLA Management SoftwareBest IT Change Management SoftwareBest IT Problem Management SoftwareBest CMDB SoftwareBest Enterprise Service Management SoftwareBest IT Service Catalog Software